Solved

How to get into Files encrypted by Acer eData security management where password has been lost

Posted on 2011-02-14
3
3,552 Views
Last Modified: 2012-05-11
Hi
I have beren brought in a USB memory stick by a customer, which has some files stored on it that have been encrypted using Acer eData security management, unfortunately the password has been lost to the mists of time, he now needs to get at a file on this stick.  Is there anyway I can do this.  The files on the memory stick have an extension of .egisenc which I think are emails, and
.docxENX which I think may be word docs.

Any help would be greatly appreciated.

jag
0
Comment
Question by:140160
3 Comments
 
LVL 20

Assisted Solution

by:edster9999
edster9999 earned 250 total points
ID: 34886795
As far as I remember the acer system is secure enough.
Once you forget the password the data is gone.
0
 
LVL 35

Accepted Solution

by:
torimar earned 250 total points
ID: 34886857
The only method I know of is to connect the USB stick to the machine that it was encrypted on and use the eData Supervisor password which will also decrypt files to which the individual file encryption key has been lost.

There is no other known way, at least none that could be used by us mere mortals without asking for help by  Chloe O'Brian from CTU.

This really makes me wonder: if your client thought that to break the encryption on his files all he needs to do is take them to the computer guy round the corner, why did he even bother to encrypt them in the first place? Shouldn't he have to expect that whoever steals data from him would know a "computer guy" as well?
An encryption that can be broken by known tools or methods is no encryption, just like "1234567" is no password.
0
 

Expert Comment

by:RogerIT
ID: 35294361
is there is a way to solve my problem if i encrypt my file and i'm now using a vaio laptop and i don't remember any of my old password?
problem 1 : password lost
problem 2 : i'm working on other computer (not acer) and acer security management works only on acer pc
problem 3: all my old data were lost now
1

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Since pre-biblical times, humans have sought ways to keep secrets, and share the secrets selectively.  This article explores the ways PHP can be used to hide and encrypt information.
There are many Password Managers (PM) out there to choose from. PM's can help with your password habits and routines, but they should not be a crutch you rely on too heavily. I also have an article for company/enterprise PM's.
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now