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Windows Server 2008R2 - Remote Control User Session. Session (id x)Remote Control Failed?

Posted on 2011-02-14
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Last Modified: 2012-05-11
Hello all,

I am having an issue when trying to remote control a user session on Windows Server 2008R2.

If I log onto the system as the domain Administrator, I am able to control the session of users. However If I log onto my own account as Domain Admin, member of the Administrator group. I recieve an error which is:

Windows Task Manager:
Session (ID x) Remote Control Failed

There are many Domain Admins in my organization - which means we can't all simply log on as the Domain Administrator to our servers.

How can I enable Remote Desktop Session Shadows on all of my Domain Admin accounts?

Thank you for your time.
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Question by:colinharris
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Expert Comment

by:Cuteadder
ID: 34887339
Do you have permissions to?
Are you connecting to the session from within a TS session?
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Author Comment

by:colinharris
ID: 34887386
Hi Cuteadder,

I am connecting to the TS session via RDP - Once logged in I then use the Task Manager > Users Tab - to remote control the user in question. It is then when I am faced with the session error.

However, if I do this same process using the Domain Admin account - it works.

I am a member of the Domain Admin group, which is also a member of the Administrators group on the Server.

Thanks for your quick reply.
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LVL 7

Expert Comment

by:Cuteadder
ID: 34887459
if you go into...

Remote Desktop session host config > RDP-TCP > properties > sessions tab and remote control tab

are these options set for you to be allowed to take control and take control without the users permissions?

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Assisted Solution

by:colinharris
colinharris earned 0 total points
ID: 34887651
Under the Sessions Tab:

Both of the Override User Settings boxes are un-ticked.

Under the Remote Contorl Tab:

All options are greyed out.

I am currently looking at these settings as the Domain Administrator.

Thanks.
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LVL 7

Expert Comment

by:Cuteadder
ID: 34887776
Tick as many of those boxes as you can...

start a new RDP session and try again...

both the users and the admins RDP session needs to be started again...
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Assisted Solution

by:colinharris
colinharris earned 0 total points
ID: 34889353
Thanks for your input, however i'm afraid this hasn't worked.

This must be down to a R2 issue.

If anyone has any further information, that would be great?

Thanks.
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Accepted Solution

by:
colinharris earned 0 total points
ID: 34914724
*UPDATE*

I found the soloution to this annoying problem.

It was the UAC controlls. I disabled UAC and have been able to control users sessions.

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LVL 7

Expert Comment

by:Cuteadder
ID: 34916744
That's interesting, thank you for letting us know!
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Author Comment

by:colinharris
ID: 34941590
I did not accept Cuteadders comment #34887459

The accepted solution is #34914724.

I don't know where thi
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Author Comment

by:colinharris
ID: 34941598
Finalised and closed.
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Author Closing Comment

by:colinharris
ID: 34986376
This is the working soloution.
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