Solved

Helpdesk Logging Software

Posted on 2011-02-14
8
353 Views
Last Modified: 2012-05-11
Hi All,

I am looking for some basic call logging software just to track open calls and projects.

I have looked at lots of products manageengine etc, but they are too involved, I want something fairly basic with some basic reporting.

Any ideas?

Thanks

Paul
0
Comment
Question by:essexboy80
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 8

Assisted Solution

by:moonie42
moonie42 earned 100 total points
ID: 34887415
Lots of options available.  There are a number of MS Access based help desk database apps out there.  Don't have much experience with any of them, but I'm sure they might suit your needs.

Another product to check out is Spiceworks.  It's free, and is a full-fledged helpdesk suite.  Check it out at http://www.spiceworks.com.  I'm using it now to track my local tickets/calls/requests, as well as purchases, and a little network inventory.  GREAT option!  Also allows for installation on a host machine and access by multiple techs, and includes a user portal where end users can submit tickets.
0
 
LVL 1

Author Comment

by:essexboy80
ID: 34887584
Thanks,

Spiceworks isnt really what I am after as I already have Whats Up Gold doing all the monitioring etc, jsut want a package to do the ticketing.

Does anyone know of any that use MS Access?

Thanks

Paul
0
 
LVL 9

Assisted Solution

by:suvmitra
suvmitra earned 200 total points
ID: 34888355
Why not try http://www.h2desk.com/ ?
0
Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

 
LVL 2

Assisted Solution

by:joshopkins
joshopkins earned 100 total points
ID: 34888422
We just migrated to Request Tracker for internal helpdesk and IT project tracking.  It is very powerful and it is free.  We use can use builtin reports or query the database for pretty graph reports in Excel.
0
 
LVL 1

Author Comment

by:essexboy80
ID: 34888502
HI,

Will take a look at h2desk, Request Tracker is PERL and I want a windows based solution.

Any others out there built around ms access?

Paul
0
 
LVL 9

Assisted Solution

by:suvmitra
suvmitra earned 200 total points
ID: 34888563
You may consider building custom MS Access Application for your team... there are programmers who can deliver the project for you .. otherwise h2desk might be good for you.
0
 
LVL 20

Accepted Solution

by:
jimmymcp02 earned 100 total points
ID: 34889960
www.issuetrak.com
Solid help desk solution. I have been using them for a while
0
 
LVL 1

Author Comment

by:essexboy80
ID: 35005505
I am still trying to find something that is suitable for my needs
0

Featured Post

Database Solutions Engineer FAQs

In this series, we will discuss common questions received as a database Solutions Engineer at Percona. In this role, we speak with a wide array of MySQL and MongoDB users responsible for both extremely large and complex environments to smaller single-server environments.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This post contains step-by-step instructions for setting up alerting in Percona Monitoring and Management (PMM) using Grafana.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question