Document not saved

Posted on 2011-02-14
Last Modified: 2012-05-11
Recently we have the "Document not saved" problem with word & excel, when people try to save their work to a network drive. A search on the internet gave a result saying it was the KB980232 update from Microsoft causing the problem. Microsoft also provides a hotfix for this, but at own risk. We applied the hotfix but without any luck. Another solution we found was to change the auto negotiation / duplex setting. We tried this where ever possible but without any luck. Most of the clients are wireless connected, 2 clients are connected with the cable. It seems to affect only the wireless clients so far.

This is our setup:

- All clients have Windows 7 with the latest updates installed
- All clients use Avast Antivirus
- All clients have Office 2010 pro
- The server is a SBS 2003 with service pack 2
- We have 3 access points: Cisco Aironet 1200

We also tested with 2 differend access points, but without any luck. We think it's a software issue somewhere, but we can't find it. Anyone got any ideas left? Thanks.
Question by:ICTSYSTEMS
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 34887698

Did you upgrade Vista to Windows 7?  Also, are you using offline files feature?

Thanks, Matt.

Expert Comment

ID: 34887716
Also, can you check your users have the correct permissions to create, save and modify on the network share and check that any shares users come through have sufficient privilages.  Simple I know, but worth reviewing.

Author Comment

ID: 34888143
Some computers are upgraded from Vista, some are fresh Windows 7 installations.
Offline files feaure is not being used. And all permissions are correctly applied.
I'm sorry I forgat to mention this in the first post.

But these problems seem to occur with soms of our customers also. It all revolves to the KB980232 update, removing it seems to be the solutions, but the update always returns when windows updates itself automaticly.
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Accepted Solution

suvmitra earned 500 total points
ID: 34888317
uninstall and exclude KB980232 from windows update for all the server and clients.

Expert Comment

ID: 34890335
Here is a link that may be helpful:

Expert Comment

ID: 34890798

If you’re not using offline files, disable it on the server and also on the client as a test.  Control Panel\All Control Panel Items\Sync Center  Manage Offline files.

Can you check you’re not exceeding 75 clients or individual users.  SBS has a 75 licence limit.

Which AV are you using?  As a test temporarily disable the AV when you receive the error.  Check your anti-virus is not protecting network drives.  Let me know how you get on.

Author Comment

ID: 34894640
- Uninstalling the update and never install it is perhaps an option, but we'd like to see another solution if possible.
- I have disabled offline files on my computer, it did not help.
- We have 15 users / 20 clients on the server.
- We do not use Cisco WAAS and do not intend to use it.
- We use Avast for antivirus.

When testing to save documents with excel and using Process Monitor in the progress, we ran in to this when the error "Document not saved" appeared:

C:\Windows\CSC\v2.0.6\namespace\servername NAME NOT FOUND

This was tested when offline files was disabled in windows, but even when enabled this error returns.

Thanks for the help everyone.

Expert Comment

ID: 34894713

This is a real head scratcher, I've included two Microsoft articles which may be of help.  I'm assuming you've been through these but I thought I would included them anyway, let me know what you think?:

Corrupt registry  - client side caching or CSC you mentioned:

Cannot save with KB980232 installed:

Cheers, Matt.

Author Comment

ID: 34895148
Matt, I tried both links, but nothing helped. A real head scratcher indeed.

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Tricky shapes formula part 2 4 21
Pull Phone Number out of Cell 3 12
I need macro to insert an character 8 22
Access Excel ADO SQL question 8 14
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
Access developers frequently have requirements to interact with Excel (import from or output to) in their applications.  You might be able to accomplish this with the TransferSpreadsheet and OutputTo methods, but in this series of articles I will di…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question