Solved

Blackberry Administration Service - Application Server - fails to start

Posted on 2011-02-14
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Last Modified: 2012-05-11
Hi,

I have recently built a new Exchange 2010 machine added to an existing 2003 domain (there is also a new 2008 DC but it is not FSMO as yet - it is GC, DC, DHCP and DNS).  The domain is 2003 functional level.  There is an existing 2003 Exchange on the same single server as the 2003 OS.  There is a BES 4 system sitting on a non-dc Win2000 machine.  This is the current BES for all users and all of their mailboxes are still on Ex2003.

Having installed the new Ex2010 and added BES Express 5.0.2 to the same box, everything seemed to go well but upon trying to get into the Administration Service or Web Desktop Manager consoles, neither load.  Both get 'Internet Explorer cannot display the webpage".

I have checked service and as per the title of this issue, the "Blackberry Administration Service - Application Server" is the main server that doesn't load (the native code container also periodically gets knocked out).

I have found various references for checking errors in the error logs, however, although there was a BBAS-AS log file generated 3 days ago on install day (see log contents below) and the issue was occuring then; the issue is still occuring but today there just simply isn't even a BBAS-AS log file!

Install day- log contents
---------------------------------

(02/11 17:01:40:554):{main} [com.arjuna.ats.jbossatx.jta.TransactionManagerService] [INFO] JBossTS Transaction Service (JTA version) - JBoss Inc.
(02/11 17:01:40:554):{main} [com.arjuna.ats.jbossatx.jta.TransactionManagerService] [INFO] Setting up property manager MBean and JMX layer
(02/11 17:01:40:674):{main} [com.arjuna.ats.jbossatx.jta.TransactionManagerService] [INFO] Starting recovery manager
(02/11 17:01:40:745):{main} [com.arjuna.ats.jbossatx.jta.TransactionManagerService] [INFO] Recovery manager started
(02/11 17:01:40:745):{main} [com.arjuna.ats.jbossatx.jta.TransactionManagerService] [INFO] Binding TransactionManager JNDI Reference
(02/11 17:01:42:725):{main} [org.jboss.ejb3.EJB3Deployer] [INFO] Starting java:comp multiplexer
(02/11 17:01:44:460):{main} [org.jboss.wsf.stack.jbws.NativeServerConfig] [INFO] JBoss Web Services - Native
(02/11 17:01:44:461):{main} [org.jboss.wsf.stack.jbws.NativeServerConfig] [INFO] jbossws-native-2.0.1.SP2_CP06 (build=200905251649)
(02/11 17:01:44:938):{main} [org.jboss.cache.GenericTransactionManagerLookup] [INFO] Found TransactionManager for JBoss, JRun4
(02/11 17:01:45:408):{main} [STDOUT] [INFO]
---------------------------------------------------------
GMS: address is 10.10.0.21:51377 (cluster=BASObjectVersioningCache_RIM_BES_BAS_HA_650680_xxxSERVERNAMEXXX)
---------------------------------------------------------

---------------------------------

As far as events from event viewer are concerned, I just get constant messages that both the Admin server and the Native Container have stopped unexpectedly (code: 7031) and then 60000 ms later, that they have entered the running state (code: 7036).  Nothing really useful.

I get an appcrash error indicating a fault in the app:

Faulting application BAS-AS.exe, version 1.2.3.0, faulting module 3f1e456d, version ntdll.dll, fault address 0x6.1.7600.16695.

------------------------------------

And also a more detailed error:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BAS-AS.exe
P2: 1.2.3.0
P3: 3f1e456d
P4: ntdll.dll
P5: 6.1.7600.16695
P6: 4cc7ab86
P7: c0000005
P8: 0002dfe4
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BAS-AS.exe_6038734f6265863684806c2da3f35a736793529_22e7425a

Analysis symbol:
Rechecking for solution: 0
Report Id: bdcd49a3-3841-11e0-b850-0022196da5ff
Report Status: 0

--------------------------------------

And finally, the contents of the WER file from the Event shown above:

Version=1
EventType=APPCRASH
EventTime=129421657604962131
ReportType=2
Consent=1
ReportIdentifier=156d9474-3843-11e0-b850-0022196da5ff
IntegratorReportIdentifier=156d9473-3843-11e0-b850-0022196da5ff
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BAS-NCC.exe
Sig[1].Name=Application Version
Sig[1].Value=1.2.3.0
Sig[2].Name=Application Timestamp
Sig[2].Value=3f1e456d
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16695
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4cc7ab86
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0002dfe4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=JavaService stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\client\jvm.dll
LoadedModule[11]=C:\Windows\syswow64\USER32.dll
LoadedModule[12]=C:\Windows\syswow64\GDI32.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\system32\WINMM.dll
LoadedModule[16]=C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\MSVCR71.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Windows\system32\apphelp.dll
LoadedModule[20]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\verify.dll
LoadedModule[21]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\java.dll
LoadedModule[22]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\hpi.dll
LoadedModule[23]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[24]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\zip.dll
LoadedModule[25]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[26]=C:\Windows\system32\rsaenh.dll
LoadedModule[27]=C:\Windows\system32\USERENV.dll
LoadedModule[28]=C:\Windows\system32\profapi.dll
LoadedModule[29]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\net.dll
LoadedModule[30]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[31]=C:\Windows\syswow64\NSI.dll
LoadedModule[32]=C:\Windows\system32\mswsock.dll
LoadedModule[33]=C:\Windows\System32\wship6.dll
LoadedModule[34]=C:\Windows\system32\NLAapi.dll
LoadedModule[35]=C:\Windows\system32\DNSAPI.dll
LoadedModule[36]=C:\Windows\System32\winrnr.dll
LoadedModule[37]=C:\Windows\system32\napinsp.dll
LoadedModule[38]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[39]=C:\Windows\system32\WINNSI.DLL
LoadedModule[40]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[41]=C:\Windows\system32\rasadhlp.dll
LoadedModule[42]=C:\Program Files (x86)\Java\jre1.6.0_18\bin\management.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=JavaService
AppPath=C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe

-------------------------------------------------

Sorry for the wall of text folks.  I hope someone can help with this.  Personally I am beginning to think BES re-install due to references of the appcrash in EV but having said that, there are a few avenues related to Java I may look into based on the WER file above.  Thoughts of others would be much appreciated.  Many Thanks.
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Comment
Question by:delkent
  • 2
3 Comments
 
LVL 25

Assisted Solution

by:RobMobility
RobMobility earned 200 total points
ID: 34896714
Hi,

There seem to be some issues with the following MS Updates:

KB979538
KB981852

http://www.blackberry.com/btsc/dynamickc.do?externalId=KB23927&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23927

Regards,


RobMobility.
0
 

Accepted Solution

by:
delkent earned 0 total points
ID: 34941627
It was Windows updates but not just the ones listed above.  979538 wasn't actually present on the system but 981852 was.  This in itself didn't resolve the issue.  As a last reseort I used the one free support incident request from RIM and they advised of a shed load more Windows Updates to remove including 2 that apparently aren't even published yet as issues by RIM.  I can't remember which of the updates below were the ones RIM haven't published info about yet but I basically removed ALL of the updates below and am now sorted.

- Security Update for Windows Server 2008 R2 x64 Edition (KB2475792)
- Security Update for Windows Server 2008 R2 x64 Edition (KB2479628)
- Update for Windows Server 2008 R2 x64 Edition (KB2467023)
- Security Update for Windows Server 2008 R2 x64 Edition (KB2393802)
- Update for Windows Server 2008 R2 x64 Edition (KB2454826)
- Cumulative Security Update for Internet Explorer 8 for Windows Server 2008 R2 x64 Edition (KB2482017)
- Update for Windows Server 2008 R2 x64 Edition (KB2487426)
- Update for Windows Server 2008 R2 x64 Edition (KB976902)
- Security Update for Windows Server 2008 R2 x64 Edition (KB2419640)
- Security Update for Windows Server 2008 R2 x64 Edition (KB2425227)
- Windows Malicious Software Removal Tool x64 - February 2011 (KB890830)
- Security Update for Windows Server 2008 R2 x64 Edition (KB2485376)
 
Also:
KB2393802
KB2482017
KB2393802
•Hotfix for MS10-021 related to Microsoft KB979683
•Hotfix for MS10-047 related to Microsoft KB981852
0
 

Author Closing Comment

by:delkent
ID: 34986377
The issue was fully resolved by contacting RIM for unpublished knowledge base info.  The other poster helped point in the right direction but my solution was the full solution.
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