Solved

Adobe PDF docs stopped printing to user's printer. Other things print fine. PDF docs will print to other printer options.

Posted on 2011-02-14
3
428 Views
Last Modified: 2012-05-11
The user was able to print PDF documents to their HP LaserJet 2055dn, and then it stopped printing PDF documents to their printer. They were able to print PDF documents to a different printer and they could print any other type of item to their printer fine. The computer was restarted and the printer was restarted. It doesn't send a job to the print queue, and the print spooler has been restarted before too. It's Adobe Acrobat 9 Standard and their are no updates available for that version. The print drivers are current, and it was tried printing to PCL5, PCL6, and a HP Universal driver; None of which made it to the print queue.

Any suggestions would be appreciated. I am going to try and download the latest version of Acrobat, make it the default program, and leave version 9 installed for use as a PDF converter.

I will post if that works.
0
Comment
Question by:benjonescs
  • 2
3 Comments
 
LVL 5

Expert Comment

by:Precifijo
ID: 34888261
On Adobe, have you tried going to "File->Print setup" and selecting the correct printer?

0
 

Accepted Solution

by:
benjonescs earned 0 total points
ID: 34889830
Yes, the correct printer was selected. I installed Adobe Acrobat X v10.0.1 and it is working now.
0
 

Author Closing Comment

by:benjonescs
ID: 34932108
Not sure of the issue with version 9, but since the upgrade to 10.0.1 X is available at not cost it works as a viable solution to the issue.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Getting information about Fonts being used in a PDF file A colleague of mine recently faced an issue related to the PDF file format. The PDFs were containing mission critical client information, they were successfully mailed but there was a sm…
Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe INTRODUCTION This Article is a follow-up to the Article entitled How To Rename-Move a Batch of PDF Files Based o…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question