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Adobe PDF docs stopped printing to user's printer. Other things print fine. PDF docs will print to other printer options.

Posted on 2011-02-14
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Last Modified: 2012-05-11
The user was able to print PDF documents to their HP LaserJet 2055dn, and then it stopped printing PDF documents to their printer. They were able to print PDF documents to a different printer and they could print any other type of item to their printer fine. The computer was restarted and the printer was restarted. It doesn't send a job to the print queue, and the print spooler has been restarted before too. It's Adobe Acrobat 9 Standard and their are no updates available for that version. The print drivers are current, and it was tried printing to PCL5, PCL6, and a HP Universal driver; None of which made it to the print queue.

Any suggestions would be appreciated. I am going to try and download the latest version of Acrobat, make it the default program, and leave version 9 installed for use as a PDF converter.

I will post if that works.
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Question by:benjonescs
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by:Precifijo
ID: 34888261
On Adobe, have you tried going to "File->Print setup" and selecting the correct printer?

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benjonescs earned 0 total points
ID: 34889830
Yes, the correct printer was selected. I installed Adobe Acrobat X v10.0.1 and it is working now.
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Author Closing Comment

by:benjonescs
ID: 34932108
Not sure of the issue with version 9, but since the upgrade to 10.0.1 X is available at not cost it works as a viable solution to the issue.
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