Solved

Adobe PDF docs stopped printing to user's printer. Other things print fine. PDF docs will print to other printer options.

Posted on 2011-02-14
3
430 Views
Last Modified: 2012-05-11
The user was able to print PDF documents to their HP LaserJet 2055dn, and then it stopped printing PDF documents to their printer. They were able to print PDF documents to a different printer and they could print any other type of item to their printer fine. The computer was restarted and the printer was restarted. It doesn't send a job to the print queue, and the print spooler has been restarted before too. It's Adobe Acrobat 9 Standard and their are no updates available for that version. The print drivers are current, and it was tried printing to PCL5, PCL6, and a HP Universal driver; None of which made it to the print queue.

Any suggestions would be appreciated. I am going to try and download the latest version of Acrobat, make it the default program, and leave version 9 installed for use as a PDF converter.

I will post if that works.
0
Comment
Question by:benjonescs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Expert Comment

by:Precifijo
ID: 34888261
On Adobe, have you tried going to "File->Print setup" and selecting the correct printer?

0
 

Accepted Solution

by:
benjonescs earned 0 total points
ID: 34889830
Yes, the correct printer was selected. I installed Adobe Acrobat X v10.0.1 and it is working now.
0
 

Author Closing Comment

by:benjonescs
ID: 34932108
Not sure of the issue with version 9, but since the upgrade to 10.0.1 X is available at not cost it works as a viable solution to the issue.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Getting information about Fonts being used in a PDF file A colleague of mine recently faced an issue related to the PDF file format. The PDFs were containing mission critical client information, they were successfully mailed but there was a sm…
This article focuses on how to remove password security from multiple PDF files by Adobe Acrobat program. Sometimes it is essential to access the stored data items and to print, edit as well as copy content from Portable Document Format files in abs…
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question