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how to get rid of antivira av

Posted on 2011-02-14
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Last Modified: 2013-11-22
How do I get rid of antivira av on my boss'es daughter's computer
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Question by:jlkirby
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by:younghv
ID: 34890310
What happens when you attempt to use the "Add/Remove" programs from the Control Panel?
What OS is she using?
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younghv earned 2000 total points
ID: 34890340
Sorry, mis-read the question.


1. Clean out all the junk/temp files.
Download, install, and run
CCleaner (www.ccleaner.com)

2. This is known to remove it.

Malwarebytes (http://www.malwarebytes.org/mbam.php)
The instructions are included right in that link.

3. Read my Article here:
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_1940-BASIC-MALWARE-TROUBLESHOOTING.html
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Author Closing Comment

by:jlkirby
ID: 34890580
Thanks
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