how to get rid of antivira av

How do I get rid of antivira av on my boss'es daughter's computer
jlkirbyAsked:
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younghvConnect With a Mentor Commented:
Sorry, mis-read the question.


1. Clean out all the junk/temp files.
Download, install, and run
CCleaner (www.ccleaner.com)

2. This is known to remove it.

Malwarebytes (http://www.malwarebytes.org/mbam.php)
The instructions are included right in that link.

3. Read my Article here:
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_1940-BASIC-MALWARE-TROUBLESHOOTING.html
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younghvCommented:
What happens when you attempt to use the "Add/Remove" programs from the Control Panel?
What OS is she using?
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jlkirbyAuthor Commented:
Thanks
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