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trixbox "all circuits are busy" to Canada from US

Posted on 2011-02-14
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Last Modified: 2012-08-13
For some reason we not able to call Canada for some reason, we have been able to in the past. We just get "all circuits are busy", I have tried 3 different numbers. I am able to dial domestic long distance and toll free fine. We are using VoIP.
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Question by:ThorinO
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4 Comments
 
LVL 11

Expert Comment

by:Ross-C
ID: 34893017
You will get this message if the number doesn't match your dial patterns in the outbound route.

(admin mode/pbx settings/outbound routes)

01xxxxxxxx
01xxxxxxxxx

above are two examples of dial patterns

0112345678

01123456789

would work but

011234567899 wouldn't work.

On our system in the uk there are a lot if different tel number lengths so it took us a while to make sure
we had matched them all.  Every so often i discover one we haven't matched.
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LVL 10

Author Comment

by:ThorinO
ID: 34893126
I am able to call other long distance though that have the same format 1-555-555-5555
dial-patter-small.jpg
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Accepted Solution

by:
ThorinO earned 0 total points
ID: 34909892
The issue ended up being at our VoIP provider.
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LVL 10

Author Closing Comment

by:ThorinO
ID: 34941360
This was the correct answer.
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