Solved

3 out of 5 HP LaserJet 1022n printers print gibberish on the test page.

Posted on 2011-02-14
8
1,341 Views
Last Modified: 2012-05-11
I've got 5 HPLJ 1022n printers (wish I hadn't) on my network.  They're managed by a W2K8-R2 print server.  Test pages printed great yesterday, but today 3 out of the 5 print garbage characters on the test pages, to the right of the Windows logo.  Additionally they print junk characters on a line or two on anything else they print.

I'm trying to understand why 3 out of 5 are doing this, when they're all using the same HP universal PCL5 driver.  Since W2K8 is 64-bit, I can't get away with installing the 32-bit version of the HPUD.  I'm stuck and don't know how to get out of this.  I've restarted the print spooler service on each client, and they're all using the same printer mapping.  It's bizarre, but I need an answer on how to fix this.  Any takers?
0
Comment
Question by:Monterio
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
8 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 34892451
Try a cold reset on the faulty printers, as follows:

* Power off the printer.
* Power on the printer while depressing both the Go and Cancel buttons.
* Keep the buttons depressed. The lights will begin to flash in sequence.
* Release the buttons when all three lights begin to flash in union.
0
 
LVL 14

Expert Comment

by:Michael Dyer
ID: 34892777
If the cold reset does not work, try completely deleting the printers from your print server and recreating them.  Something may have gotten corrupt in the setup or drivers.
0
 
LVL 1

Author Comment

by:Monterio
ID: 34893064
Already tried both of those.  Neither of those steps had any impact on the problem, unfortunately.  I deleted the print servers and re-installed them using the same version of the HPUD.  They still print with garbage characters.  I even restarted the print spooler on the print server as well as on the clients (XP-SP3 and W7)...still no joy.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 38

Expert Comment

by:hdhondt
ID: 34893290
To completely delete a printer, you need to do the following:

Go to Printers & Faxes. First delete the printer(s). Then, from the File menu, select Server Properties. Click the Drivers tab and remove any instances of the printer from the list. Then reinstall.

If you're using the same driver for multiple printers on a server, this can be a major hassle, as you have to remove and reinstall all of them.

If you just delete the printer, the driver files are not removed, and a corrupt file will be used again when you re-add the printer.
0
 
LVL 1

Author Comment

by:Monterio
ID: 34893559
Aaaaah-sooo!  Okay, you've got me there.  I did not do the latter.  I will give that a try in the AM after I've had sufficient sleep to wrestle with it.  I'll let'cha know how it goes...thanks!
0
 
LVL 1

Author Comment

by:Monterio
ID: 34901563
Well.  No go.  The HUPD is worthless on this printer.  I'm still getting junk characters.  I tried an old LaderJet 5 driver and was able to get the test page to print successfully.  That came out ok.  However my customer's printer output from email, MS products and such all come out with half the content cut off on the page.  So going to an older driver only 'half-worked".  any ideas.
0
 
LVL 1

Accepted Solution

by:
Monterio earned 0 total points
ID: 34956077
I grabbed a W2K3srvr, 64-bit driver and it worked believe it or not.  Tried it on a couple of the 1022n garbage printers and it worked sofar.
0
 
LVL 1

Author Closing Comment

by:Monterio
ID: 34990874
I worked on this for a few days and did some more searching in the EE knoledgebase.  I saw this solution posted for someone else having issues and tried it initlaly...it didn't work.  I rebooted my print server after hours and tried it again and it worked.  Can't say that this is a blanket solution, but in this case it worked.  Hopefully it'll help someone.
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question