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Error when installing a software package

Posted on 2011-02-14
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Last Modified: 2012-06-21
I have a package called Playon. I was running it on my 2008 server, but needed to uninstall it to. When I go to reinstalling I get the message in the screen shot. So far the company who makes it is sure what this is. I've used a registry cleaner and remove any of their entries, but still have the problem.

would any know where this message is pointing to? error
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Question by:rdefino
7 Comments
 
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by:sjklein42
ID: 34892560
I think that this message may be triggered when you try to run the uninstall from a different account than the one the product was originally installed from.
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Expert Comment

by:nwtechdesk
ID: 34892567
When you went to uninstall, did you right click and select "run as admin"
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Author Comment

by:rdefino
ID: 34892578
I ran the uninstaller from 'programs and features" But not sure if I was using the same account I installed it with.
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Expert Comment

by:Darius Ghassem
ID: 34893512
Have you rebooted? Right-click installer run as Administrator
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Author Comment

by:rdefino
ID: 34893519
yes
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Darius Ghassem earned 1000 total points
ID: 34893535
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 34893540
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