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acronis backup and recovery 10 unversal restore issues

Posted on 2011-02-14
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Last Modified: 2016-10-27
I have an image of a server that i am trying to load on another server (dissimilar hardware) and I keep getting a failure when performing the recovery.  I am sure it is a drivers issue however it doesn't matter what drivers i try i still get a failure.  Do any of you experts have any ideas how i could make sure that i am using correct drivers?

Also I have used a boot cd created with WinPE from the acronis management console.  Maybe i am missing something creating the boot cd.  I installed AIK 2.1 before creating the boot cd.

It seems as if i am doing what acronis help articles are telling me to do however i have no luck.  I did try to boot once after a failure and was able to get to the OS.  I try the same thing with another source image and get stop message 0x7b.

Any help is appreciated!
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Question by:IKtech
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17 Comments
 
LVL 120
ID: 34893233
You've not got the correct storage drivers, added when performing the restore.
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LVL 3

Expert Comment

by:Richard2k4
ID: 34893604
did you buy the Universal Restore option with your Acronis License?
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 34893624
If you are able to restore fully then I would use  the Windows repair from the Windows 2003 Server CD.
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LVL 38

Expert Comment

by:ChiefIT
ID: 34893772
That's pretty slick dariusq.

I never thought of a repair install to overcome driver issues of an imaged machine.

Usually, I try to go into safemode and see if I can delete the wrong drivers, then let microsoft generic drivers come into play until I can get the right drivers or network and video. For storage drivers, imaged drivers never worked of course.
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LVL 39

Expert Comment

by:Aaron Tomosky
ID: 34893892
You have to have the universal restore option installed on the PC that makes the boot cd. Thenyou have to choose to use it during restore.
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LVL 3

Author Comment

by:IKtech
ID: 34897941
I'v got universal restore and i have even used drivermax to extract the drivers for this machine (i installed a fresh copy of windows 2003 32bit before the driver extract).  I am looking for some advice on finding the correct drivers to use.  Also I am not sure if I am using the WinPE CD correctly.  I may try using the Linux based boot cd instead to see if i get a different outcome.  

BTW,  I did get the image to boot with a repair, however i would like to find the correct way to do this instead of relying on a repair.
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LVL 120
ID: 34898395
When imaging the machine it should ask you to supply the storage drivers for the machine, you are imaging to?

What are the driver ids?
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LVL 3

Author Comment

by:IKtech
ID: 34899526
I just reloaded a fresh install of windows 2003 32 bit and looked in device manager.  The section i am looking at is called "IDE ata\atapi controllers".  There are two listed here both with vendor ID 8086 and Dev ID 42d1 and 24d8.  I just used driver magician to extract these two drivers i will try and dissimilar hardware restore with these two and see what happens.  Thanks hanccocka.

Btw yes the bootable cd does ask what mass storage drivers to install.  I have been using the section for "select folders to search" instead of selecting a specific driver.  I am going to give that a shot.
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LVL 120
ID: 34899586
we use a NAS, and we put all the drivers required on the NAS with the images, when prompted to search for driver we spcify the NAS location/share and it installs the drivers.
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LVL 3

Author Comment

by:IKtech
ID: 34899894
hanccocka,
Do you use the boot CD?  If so do you use Linux or WinPE?
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LVL 3

Author Comment

by:IKtech
ID: 34900031
I think it might be the HAL.  My image is from a acpi multiprocessor, i am restoring to a acpi uniprocessor.  Do any of you know an easy way to change the HAL while imaging with acronis backup and recovery 10
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LVL 120
ID: 34900116
if this is the issue, easier to test

add /ONECPU

I've used this option many times when debugging some SMP systems. It actually tells Windows to load the uniprocessor kernel. All that is required is a reboot. Removing the /ONECPU option will make Windows boot with a multiprocessor kernel. It's just this easy.
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LVL 3

Author Comment

by:IKtech
ID: 34901726
i've done a little research to see how to add the /onecpu switch and i am not having much luck.  Can it be done from a recovery console?  How would you go about adding this switch?
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LVL 120
ID: 34901931
boot using a BartPE/WinPE Disk, and modify the boot.ini on the C: drive.
0
 
LVL 3

Author Comment

by:IKtech
ID: 35132280
i tried restoring with the same drivers using the same image only using the linux boot disk instead.  Successful with out errors.
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LVL 3

Accepted Solution

by:
IKtech earned 0 total points
ID: 35132297
i tried restoring with the same drivers using the same image only using the linux boot disk instead.  Successful with out errors.
0
 
LVL 3

Author Closing Comment

by:IKtech
ID: 35170999
didn't need the winpe cd in this case
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