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RPC Server Is Unavailable

Posted on 2011-02-14
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Last Modified: 2012-05-11
I'll try to start from the beginning of when I started seeing problems.

I was trying to add a blackberry user to our BBexpress server and the server was telling me that the user/password/domain were incorrect.  I have the password saved on my system so I know it's right, I manually typed it in also, no go.

Then I started getting users complaining that our Copy Machine (which has this DocSend unit to scan stuff) was saying Authentication Error whenever anyone tried to sign in.  Users could sign into their desktops without any trouble, no users are having any trouble.  

So I started looking into the server... which first off I can't RDP into the server, it won't find it.

The event viewer on our PDC is full of the following error...

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1053
Date:            2/14/2011
Time:            4:42:18 PM
User:            NT AUTHORITY\SYSTEM
Computer:      ROME
Description:
Windows cannot determine the user or computer name. (The RPC server is unavailable. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I read somewhere on the internet trying to fix this to do dcdiag at the command prompt which returned:

[rome] LDAP search failed with error 58
Win32 Error 58.
***Error: The machine, rome could not be contacted, because of a bad net response.  Check to make sure that this machine is a domain controller.

I ran it from the server (Rome) and it is most definitely a DC

Then it said to do netdom query fsmo

To which I got

The RPC server is unavailable


What the heck is going on?  Thanks!

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Question by:Longshot9
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18 Comments
 
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Expert Comment

by:Raneesh Chitootharayil
ID: 34894078
0
 

Author Comment

by:Longshot9
ID: 34894230
Also just saw a bunch of errors in the DNS logs...

Event Type:      Error
Event Source:      DNS
Event Category:      None
Event ID:      4000
Date:            2/14/2011
Time:            9:45:25 PM
User:            N/A
Computer:      ROME
Description:
The DNS server was unable to open Active Directory.  This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it.  Check that the Active Directory is functioning properly and reload the zone. The event data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2a 23 00 00               *#..    
0
 

Author Comment

by:Longshot9
ID: 34894233
I'm sorry, I don't really see in there what i'm supposed to try.  There was a lot of stuff done in there.  

raneeshcr:
read the following link and give a try

http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21155475.html
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LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894243
have you checked your dns server is working properly or not?

try from any client with nslookup

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LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894249
also try to restart the dns service once; or the dns server itself and post your updates
0
 

Author Comment

by:Longshot9
ID: 34894305
Here's NSlookup

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jh>nslookup
Default Server:  rome.cdhk.cdhklaw.com
Address:  10.20.30.160

>

I restarted the DNS service and it started logging the following error...

Event Type:      Error
Event Source:      DNS
Event Category:      None
Event ID:      4015
Date:            2/14/2011
Time:            10:10:31 PM
User:            N/A
Computer:      ROME
Description:
The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 51 00 00 00               Q...    


I'll restart the machine in an hour or so.
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LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894317
have you checked your dc's ip configuration? dns address is correct or not?
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Author Comment

by:Longshot9
ID: 34894325
Yes, they're configured correctly
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LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894343
run dcdiag and test the results
below link will give you the dcdiag switch details
http://technet.microsoft.com/en-us/library/cc731968%28WS.10%29.aspx
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Author Comment

by:Longshot9
ID: 34894352
Every switch I tried gave me the same results I posted in the original post :(

[rome] LDAP search failed with error 58
Win32 Error 58.
***Error: The machine, rome could not be contacted, because of a bad net response.  Check to make sure that this machine is a domain controller.
0
 

Author Comment

by:Longshot9
ID: 34894357
Now it's dropping this error as well

Event Type:      Warning
Event Source:      DNS
Event Category:      None
Event ID:      4013
Date:            2/14/2011
Time:            10:16:10 PM
User:            N/A
Computer:      ROME
Description:
The DNS server was unable to open the Active Directory.  This DNS server is configured to use directory service information and can not operate without access to the directory.  The DNS server will wait for the directory to start.  If the DNS server is started but the appropriate event has not been logged, then the DNS server is still waiting for the directory to start.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2a 23 00 00               *#..    
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Accepted Solution

by:
Raneesh Chitootharayil earned 500 total points
ID: 34894376
try these
Run Netdiag /fix

DCDiag /fix
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Author Comment

by:Longshot9
ID: 34894408
       KB930178
        KB931836
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Netcard queries test . . . . . . . : Passed



Per interface results:

    Adapter : Local Area Connection 2

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : rome.cdhk.cdhklaw.com
        IP Address . . . . . . . . : 10.20.30.160
        Subnet Mask. . . . . . . . : 255.0.0.0
        Default Gateway. . . . . . : 10.20.30.2
        Primary WINS Server. . . . : 10.20.30.160
        Secondary WINS Server. . . : 192.168.25.2
        Dns Servers. . . . . . . . : 10.20.30.160
                                     192.168.25.2


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Passed

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenge
r Service', <20> 'WINS' names is missing.

        WINS service test. . . . . : Passed


Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{6C78A5BA-AD81-4CDC-9B50-158E17A0776E}
    1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Servi
ce', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Failed
    [FATAL] Failed to fix: DC DNS entry cdhk.cdhklaw.com. re-registeration on DN
S server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.cdhk.cdhklaw.com. re-register
ation on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.pdc._msdcs.cdhk.cdhklaw.com.
re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.gc._msdcs.cdhk.cdhklaw.com. r
e-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.6123774c-6b28-4a27-bb7a-2bdad
e0b3328.domains._msdcs.cdhk.cdhklaw.com. re-registeration on DNS server '10.20.3
0.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry gc._msdcs.cdhk.cdhklaw.com. re-registera
tion on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry c7ec640d-24e5-4cf1-9176-e91fd8f510d2._ms
dcs.cdhk.cdhklaw.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kerberos._tcp.dc._msdcs.cdhk.cdhklaw.co
m. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.dc._msdcs.cdhk.cdhklaw.com. r
e-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kerberos._tcp.cdhk.cdhklaw.com. re-regi
steration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _gc._tcp.cdhk.cdhklaw.com. re-registerat
ion on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kerberos._udp.cdhk.cdhklaw.com. re-regi
steration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kpasswd._tcp.cdhk.cdhklaw.com. re-regis
teration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kpasswd._udp.cdhk.cdhklaw.com. re-regis
teration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry ForestDnsZones.cdhk.cdhklaw.com. re-regi
steration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.ForestDnsZones.cdhk.cdhklaw.c
om. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry DomainDnsZones.cdhk.cdhklaw.com. re-regi
steration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.DomainDnsZones.cdhk.cdhklaw.c
om. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.SF._sites.cdhk.cdhklaw.com. r
e-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.SF._sites.gc._msdcs.cdhk.cdhk
law.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kerberos._tcp.SF._sites.dc._msdcs.cdhk.
cdhklaw.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.SF._sites.dc._msdcs.cdhk.cdhk
law.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _kerberos._tcp.SF._sites.cdhk.cdhklaw.co
m. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _gc._tcp.SF._sites.cdhk.cdhklaw.com. re-
registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.SF._sites.ForestDnsZones.cdhk
.cdhklaw.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Failed to fix: DC DNS entry _ldap._tcp.SF._sites.DomainDnsZones.cdhk
.cdhklaw.com. re-registeration on DNS server '10.20.30.160' failed.
DNS Error code: 0x00002339
    [FATAL] Fix Failed: netdiag failed to re-register missing DNS entries for th
is DC on DNS server '10.20.30.160'.
    [FATAL] No DNS servers have the DNS records for this DC registered.


Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{6C78A5BA-AD81-4CDC-9B50-158E17A0776E}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{6C78A5BA-AD81-4CDC-9B50-158E17A0776E}
    The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Failed
    [WARNING] Cannot call DsBind to rome.cdhk.cdhklaw.com (10.20.30.160). [RPC_S
_SERVER_UNAVAILABLE]


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Passed


LDAP test. . . . . . . . . . . . . : Passed
    [FATAL] Cannot open an LDAP session to 'rome.cdhk.cdhklaw.com' at '10.20.30.
160'.
    [WARNING] Failed to query SPN registration on DC 'rome.cdhk.cdhklaw.com'.


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
    No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Skipped

    Note: run "netsh ipsec dynamic show /?" for more detailed information


The command completed successfully

C:\Documents and Settings\Administrator>
C:\Documents and Settings\Administrator>dcdiag /fix

Domain Controller Diagnosis

Performing initial setup:
   [rome] LDAP search failed with error 58,
   Win32 Error 58.
   ***Error: The machine, rome could not be contacted, because of a bad net
   response.  Check to make sure that this machine is a Domain Controller.
0
 

Author Comment

by:Longshot9
ID: 34894411
I'm gonna reboot the server now
0
 
LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894427
you said dns entries are correct; now restart the server and and lets wait and see!!!
0
 

Author Comment

by:Longshot9
ID: 34894437
Rebooting it seems to have fixed whatever the hell was wrong with it.  I can RDP into the server again, can login to the blackberry server, no errors in the app log, or the DNS log.  Figures.  Thanks for the help raneeshcr.  netdiag /fix says DNS is fine now.  
0
 
LVL 6

Expert Comment

by:Raneesh Chitootharayil
ID: 34894457
thank you long for the points; also observe the event viewer on your dc for few more days.
0
 

Author Comment

by:Longshot9
ID: 34898779
thanks!
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