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Jsmply

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Anyone experienced downtime when transitioning e-mail from GoDaddy to Google Apps?

HI Experts,

As the question states, we have GoDaddy as our registrar and current e-mail host and will be migrating that to Google Apps.  We realize propagation can take up to 48 hours, but Google and GoDaddy both say there should be no "downtime" as the e-mails will keep going to GoDaddy until Google kicks in.  However, GoDaddy says there MAY be a few hours of downtime in the last phase of the switchover on their end.

Anyone have any experience with this?  Did you experience downtime?  As long as the e-mails go to one of the two accounts, we are fine with it.  We are trying to decide if it's worth waiting until a major holiday to make a transition to minimize the chance of bouncing e-mail.

Thanks!
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jar3817

Does Godaddy host your DNS too?

All you have to do is update the MX record for your domain. Once you do that you should slowly start seeing mail appearing at google, but it'll take the time-to-live of the MX record before ALL mail will be going to google.

I'm not sure if you can adjust this TTL in Godaddy DNS, but in many other DNS providers you can lower this value prior to switching the record to minimize the transition time.
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ASKER

Thanks, we can deal with it taking the full TTL to update as long as all mail sent during that time goes somewhere (to godaddy of Google).  This is how we have experienced it in the past but this time godaddy says there may be a gap where email was bounced and was looking to confirm others experiences?  Thanks!
I wouldn't involve godaddy at all. Just change the MX record to google and wait the TTL. I think the default is 1 day. Mail will either go to godaddy or google during the TTL and then just to google after that.
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ASKER

Thanks, so Godaddy support was incorrect and there should be NO point where e-mail bounces in the process, right?
Correct, there will be no bounces, assuming you don't tell godaddy. If you tell them, they might turn off the mail hosting right away causing bounces, or most likely delays. Wait until after everything is working the way you want it before telling godaddy.
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ASKER

We already mentioned it to GoDaddy when we spoke to them and asked about a partial refund for the e-mail hosting plan once we are done with it.  They were not asked to cancel anything and I don't believe they did, we are still receiving e-mail at GoDaddy and have not initiated the MX change yet.  Is there anything else to worry about there?  
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ASKER

Just noticed this article from Google.  They say that e-mails will bounce and you can't avoid it completely.  Why is that though?  Wouldn't it go to one or the other before/after MX records are updated during propogation?  is there a stage in between?

http://www.google.com/support/a/bin/answer.py?hl=en&answer=45679

Thx
It says "may" bounce.

If both systems are up and running (the old and the new) at the same time during the entire propagation period of the MX record you won't get any bounced mail. Assuming the new system is setup correctly, which I'm sure it will be by google...
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ASKER

Thanks.  I guess the next line was what is confusing:

"While there's no way to avoid downtime entirely, there are several steps you can take to avoid bounces during the transition to Google Apps email."

But that's not accurate, correct?
ASKER CERTIFIED SOLUTION
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jar3817

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ASKER

Yep, keeping the domain(s) with GoDaddy, just migrating e-mail to Google Apps.
Don't sweat it, you won't lose anything.
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ASKER

Wow, just made the change with GoDaddy.  We are immediately getting e-mail to Google.  Just tried a few different ISP's, all are redirecting so far!
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ASKER

Thx