Filemaker sends mail though Windows Mail istead of Outlook 2010

Posted on 2011-02-14
Medium Priority
Last Modified: 2012-05-11
We recently statred using a Terminal Server 2008 and Outlook 2010 togther.  We also have Filemaker 9.0 running a custom application.  Part of the application has a feature that sends e-mail.  Up until now, that would launch Outlook but is launching Windows Mail instead.  Any insights would be apprciated.
Question by:nelly1972
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Author Comment

ID: 34894456
I tried that but now nothing happens when I click the  e-mail buttom.  I think we are on the right track and almsot there.
LVL 16

Expert Comment

ID: 34894506

To be clear, you manually went in with regedit and set the [HKLM]\SOFTWARE\Wow6432Node\Clients\Mail\(Default) registry entry to "Microsoft Outlook".   Right?

As an aside, is the OS the 32 or 64-bit version?
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Author Comment

ID: 34894516
That is correct.  It was "Windows Mai"l and I made it "Microsoft Outlook" and nothing happened when clicking the button to send mail. I looked and there were no sub-keys for Outlook so I basically exported \SOFTWARE\Clients\Mail\, edited the reg key in notepad and added the Wow6432Node\ but still no luck.
LVL 16

Expert Comment

ID: 34894554
Sorry I'm not much help so far.

My tactic at this point would be to edit the registry to put "Windows Mail" back in the way it was before and see if it restores the old (but wrong) functionality.  Let's hope so.  If not, then something else broke.

Then I'd search the entire registry for other values matching "Windows Mail" to see where else it is used.

Author Comment

ID: 34896434
That is what I did and Windows Mail does pop up as it did before.

Expert Comment

ID: 34898996
I had a similar issue years ago and the solution was to go to the Internet Options control panel, Programs tab and make sure E-mail is set to Microsoft Office Outlook.

Accepted Solution

nelly1972 earned 0 total points
ID: 34944834
In the end we had to downgrade to the 32-bit version of Office 2010 for Filemaker to see it correctly.

Expert Comment

ID: 35364707
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.

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