Solved

Atempo Time Navigator

Posted on 2011-02-15
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Last Modified: 2012-05-11
Hello experts,
 I have a real issue here. I have tasked to recover a data from a really old backup that was done on OS panther using attempo time navigator software version 4 which is very old. Now, there is no support on attempo's website for the software and I have been following instructions to install the software but when I try to install it, it comes up with following message.

Error: display variable needed and not defined.


I have been reading about the above on the internet but nothing seems to help.

Suggestions please?

thanks
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Question by:Kash
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17 Comments
 
LVL 8

Expert Comment

by:Mac2010
ID: 34895392
I'm not familiar with 'attempo'. Assuming the program is obsolete, and probably doesn't run well on recent Mac OS X versions, did you try to install/run it on a Mac that still works on 10.4 (PPC?).
0
 
LVL 19

Author Comment

by:Kash
ID: 34895502
I am already using Panther on a PPC to run it but it doesn't seem to work.
0
 
LVL 53

Expert Comment

by:strung
ID: 34896373
Your best bet may be to contact Attempo tech support: http://www.atempo.com/support/contact_basic.asp
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LVL 19

Author Comment

by:Kash
ID: 34896382
I have already, they will not provide free support.
0
 
LVL 53

Expert Comment

by:strung
ID: 34896401
Did you try searching their database?

http://www.atempo.com/support/default.asp
0
 
LVL 19

Author Comment

by:Kash
ID: 34896868
yes mate, I have already done that. Spent whole last week on it.
0
 
LVL 53

Expert Comment

by:strung
ID: 34896888
Try opening console.app and watch the system messages as you do your install.
0
 
LVL 53

Expert Comment

by:strung
ID: 34896916
Also, did you happen to catch this thread:

http://tinaforum.com/forum/index.php?topic=189.0
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LVL 53

Accepted Solution

by:
strung earned 250 total points
ID: 34896928
0
 
LVL 8

Assisted Solution

by:Mac2010
Mac2010 earned 250 total points
ID: 34896952
Since it looks like trial and error:
- Did you try to run the program as a different user (log in)?
- Did you run it on a clean system?
- Maybe there is a conflict with other software?
0
 
LVL 53

Expert Comment

by:strung
ID: 34896968
Also, did you try installing after a safe boot?
0
 
LVL 8

Expert Comment

by:Mac2010
ID: 34897049
Just to be sure; it is the installer reporting the 'display variable' warning and not Atempo?
Did you try a different installer? Over the years I've had all kinds of problems with installers, of which most was to blame (as it appears) a corrupt download or the installer being incompatible somehow with the Mac/System it needs to be installed on.
0
 
LVL 19

Author Comment

by:Kash
ID: 34897362
thanks guys, let me try those and see how it goes
0
 
LVL 11

Expert Comment

by:mccrick
ID: 34906821
none of us like to pay for support, but since you've spent so much time, you might pony up so that you can get on to life's next big technical challenge. Perhaps they can refund your money if they don't solve it.
0
 
LVL 19

Author Comment

by:Kash
ID: 34926106
yes you are right mccrick. my boss don't wanna pay for it. anyway, i will give points to everyone
0
 
LVL 19

Author Closing Comment

by:Kash
ID: 34926116
the problem stills stands
0

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