Watchguard Firewall Connection Issues

We have an office with 9 users, a network printer and a NAS box. They are all connected to a HP switch which is connected to a Watchguard Firebox 10E router.

A couple of weeks ago a user called to say he had been working at another office that morning and when he returned and docked his laptop his couldn't connect to internet. He was receiving an IP from the firebox but he couldn't access anything external. The fix was to reboot the watchguard. He then has access straight away.

This happened again yesterday with another user who took his laptop home to work on in the evening. When he came in to the office, same problem. We rebooted the watchguard - fixed.

It has happened again today - another user who left the office with his laptop came back in and we had to reboot the firebox.

Initially I thought it was watchguard license issue - we have 15 licenses, but we have around 12 devices using the watchguard so it can't be that.

They do get an address from the watchguard - they just can't access anything external.
Who is Participating?
dpk_walConnect With a Mentor Commented:
Can you check again that license is indeed not an issue.

Sometimes you might have roaming users, and when they connect their laptop they consume a license which is not replenished causing license exhaustion at the device level.

Read below and update:

Thank you.
carrgater31Author Commented:
I think you could be right.

When we have done a little audit, we found an old NAS which was still connected and not needed.

That took the license limit to 15 (which should of still been OK)

Now, we've powered that down, everything seems to be OK..

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.