Solved

Watchguard Firewall Connection Issues

Posted on 2011-02-15
2
461 Views
Last Modified: 2012-05-11
We have an office with 9 users, a network printer and a NAS box. They are all connected to a HP switch which is connected to a Watchguard Firebox 10E router.

A couple of weeks ago a user called to say he had been working at another office that morning and when he returned and docked his laptop his couldn't connect to internet. He was receiving an IP from the firebox but he couldn't access anything external. The fix was to reboot the watchguard. He then has access straight away.

This happened again yesterday with another user who took his laptop home to work on in the evening. When he came in to the office, same problem. We rebooted the watchguard - fixed.

It has happened again today - another user who left the office with his laptop came back in and we had to reboot the firebox.

Initially I thought it was watchguard license issue - we have 15 licenses, but we have around 12 devices using the watchguard so it can't be that.

They do get an address from the watchguard - they just can't access anything external.
0
Comment
Question by:carrgater31
2 Comments
 
LVL 32

Accepted Solution

by:
dpk_wal earned 500 total points
ID: 34903583
Can you check again that license is indeed not an issue.

Sometimes you might have roaming users, and when they connect their laptop they consume a license which is not replenished causing license exhaustion at the device level.

Read below and update:
http://watchguard.custhelp.com/app/answers/detail/a_id/1487/kw/license

Thank you.
0
 

Author Comment

by:carrgater31
ID: 34914451
I think you could be right.

When we have done a little audit, we found an old NAS which was still connected and not needed.

That took the license limit to 15 (which should of still been OK)

Now, we've powered that down, everything seems to be OK..

Thanks
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question