Solved

Windows 7 won't start; problem signature 07 BadDriver

Posted on 2011-02-15
18
3,229 Views
Last Modified: 2012-05-11
Hello all--I've been working on this problem since 03:00 ET 2/15/11.  I will give as much detail as
possible and any help is greatly appreciated.  Basic info:

Dell XPS M1330
Windows 7 Ultimate
Service Tag 88QWNH1

Yesterday, I tried to install a bluetooth driver that I had stored on my laptop, thinking it was the right
one.  Well, windows will no longer start.  See the first two pics, please.

When booting I've tried F8 and none of the options work.  I continue to get those two screens.
When I foot with f12 and boot off the windows 7 (not oem--original 7 ultimate DVD), it is unable to fix
itself.  Also, despite me thinking otherwise, I don't have any restore points (!)....
The only thing I have not done is System Image Recovery.  Quick question on that:
  If I do this, will it leave my more recent data, or only give me the data that was on the system
at the time of that back up?  Am hoping maybe it will leave the data folders alone?
I've tried to do an install/upgrade, but get photo 4 below "Compatability Report"
I also included the setupapi.app and the other info.

I tried to follow the steps from item 3 at this link:  http://support.microsoft.com/kb/927525 and changed
the start setting on the pci in regedit.  No relief, though.  Was hesitant to continue any mods without
further assistance.

I also browsed some info here:  http://www.sevenforums.com/tutorials/68942-sata-drivers-load-windows-recovery-options.html
but couldn't find anything that seemed to help me.

I've tried to be thorough, but let me know if I've left out any helpful data.  This is my work laptop and I am a small business
owner, and really need to get this running as quickly as possible.  Again, thanks in advance.
photo1.JPG
photo2.JPG
photo3.JPG
photo4.JPG
photo5.JPG
0
Comment
Question by:gsspence
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
  • 3
18 Comments
 
LVL 15

Expert Comment

by:Jeff Perkins
ID: 34896116
GSS,
   Sounds like you got a real mess. With everything you've tried, I think a reload is about the only thing I can think of that will solve your problem.
   As for Image Recovery, I'm afraid that will not backup the data that you have added since the image was created.
   My advice,  remove the drive from the system, and put it in another computer as a secondary and backup your data, then do the Image Recovery.
   You don't have to put this in a laptop, in fact, it's easier to put it in a desktop. Sata drives are interchangeable, you just need a desktop that has sata ports, an extra sata data cable, and a power plug....
  If I can help you out with any of this, just let me know.
J
0
 

Author Comment

by:gsspence
ID: 34896277
Thanks riteheer.  Happened to have bought a usb to sata ide adapter a few weeks ago for a problem we had with my business partners xps.  So hooking it up to another computer isn't a problem.  Only question is if I do a backup including system image, then reload windows on my xps, then restore from the image, is it not going to reload whatever caused the problem?  Or does it not image/restore drivers?  Thanks again for your help.  Short of being able to identify which driver to disallow in the registry, I'm about ready to fish and quit cutting bait.  Just need to be up and running....
0
 
LVL 30

Expert Comment

by:ded9
ID: 34896457
Hi,
Run startup repair again and then upload the log file

Logfile is located in
%WINDIR%\System32\LogFiles\Srt\SrtTrail.txt



Ded9


0
Don't Cry: How Liquid Web is Ensuring Security

WannaCry is just the start. Read how Liquid Web is protecting itself and its customers against new threats.

 

Author Comment

by:gsspence
ID: 34896834
think this is it....
SrtTrail.txt
0
 
LVL 30

Expert Comment

by:ded9
ID: 34897346
Sounds like bootmanager is corrupted. Boot to command prompt prompt

Type

Bootrec.exe //RebuildBcd

Ref:-
support.microsoft.com/kb/927392

Restart the computer.


Ded9
0
 

Author Comment

by:gsspence
ID: 34897702
Weird.  Showed zero installations....
0
 
LVL 30

Expert Comment

by:ded9
ID: 34898070
Ok make sure you have disconnected all external drives like pen drive. Then boot to command prompt and run chkdsk /f .

Then restart the computer boot to command prompt again and then run

Bootrec.exe /RebuildBcd


Ded9
0
 

Author Comment

by:gsspence
ID: 34898112
Thanks Ded9.  Just to make sure I've communicated properly:  the only command prompt I can get to is via the win 7 dvd.  I can't do a safe mode boot with command prompt or anything...
0
 
LVL 30

Expert Comment

by:ded9
ID: 34898189
Yes thats right. You have to boot form win7 dvd to get to command prompt. Also can you post the name of the bluetooth driver that you were installing . The exact filename etc..



Ded9
0
 
LVL 30

Expert Comment

by:ded9
ID: 34898219
Also can try running

bootrec.exe /ScanOs

and then

Bootrec.exe /RebuildBcd



Ded9
0
 

Author Comment

by:gsspence
ID: 34899686
Total identified Windows installations:  0  on both counts...

Also, I did hook up the hard drive to another laptop.and it's showing a lot more free space than it should, so I'm fearing that all my data isn't on it, but now sure why it wouldn't be....
0
 

Author Comment

by:gsspence
ID: 34899772
also at the command prompt (which is x: btw) if I type dir c: I get that it's system reserved with 30GB free.  the same command on d: it shows 286 GB free.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34903323
That right C will show as D if you boot from win7dvd.


Ded9
0
 
LVL 15

Expert Comment

by:Jeff Perkins
ID: 34906199
GSS,
  To answer the question you asked about the image.  Unless you have created, or it's automated to create, a new image since your problem started, there should be no fear of reloading the same problematic driver.
   But also, based on the exchange between yourself and ded9, I would suggest a diagnostic run on the hard drive just to make sure that all your other work isn't for naught.... first backup your data, then download the diagnostics from the hdd manufacturer's website.  If you have any trouble finding this, let me know the brand of hdd and I'll get you a link.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34906318
Try running those commands while in D:\>


Ded9
0
 

Author Comment

by:gsspence
ID: 34922612
Hey ded9 and riteheer--well, sorry for the delayed response.  But after about 24 hours and doubtful success, I had to make the decision to cut my losses and start a restore.  I had a full system image from 12/29 and had backed up a lot of my files here a week or so ago.  I was able to pull outlook file off of the hard drive prior to the reinstall, so overall, data loss was more minimal than I expected.  But those two days lost are killing me still!  I obviously now have restore points, a recent full image, etc, and will make sure the other members of our company have the same.  Costly situation, but such is life.  Can't thank you both enough for your efforts to assist me.  RH--you know I had that hard drive in and  out of my laptop 5 times on Tuesday and didn't pay attention to the brand.  But as soon as I get a chance to go into the bios or pull the drive out again, I'll let you know.  I'd think diagnostics would be a reasonable next step...  Thank you both again!
0
 
LVL 15

Accepted Solution

by:
Jeff Perkins earned 500 total points
ID: 34925410
You are quite welcome GSS, and don't forget to close the question out so the cleanup crew doesn't have to.
0
 

Author Closing Comment

by:gsspence
ID: 34925697
First time to grade a question, so hope I did it correctly.  While my question wasn't answered, I'm not sure there was an answer that would have resolved my problem.  Great effort by both guys...
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A project that enables an administrator to perform actions within a user session context not just at the time of login but any time later on day(s) or week(s) later.
This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question