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IE8 not browsing the web but will browse any internal network pages

Posted on 2011-02-15
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Last Modified: 2012-05-11
I have a workstation that has a problem in displaying web pages from the Internet, It will browse any pages on our internal Intranet, exchange server or web interface on our router, but will not display any pages from any site outside our location. we can ping any address on the wan or resolve any site to an ip address, we can also trace route any address or web site from the command line,

The browser will display the msn home page after a while but will not move to any other page, I have tried all the fixes around to try to rectify this problem but to no avail, checked for Malware and none found, turned of the AV software.

has anyone got any idea's before i have to flatten the machine and start again with it.

I have also tried to fix the problem with the installation of Firefox but it has the same problems

Seems like the problem happens when we leave the router on our premises
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Question by:philmc79
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Expert Comment

by:MarcusMartin
ID: 34896020
Something is blocking http port 80. Check your firewall settings.
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Expert Comment

by:MarcusMartin
ID: 34896051
To be more helpful, try an nslookup from the command line and see if dns is resolving correctly.

nslookup www.microsoft.com = 65.55.12.249 from my location.

Check your network settings ensure that the IP, subnet mask and gateway are all set correctly.
Check your hosts file see if theres any thing in there that shouldnt be.

Is there a firewall between you and the external router? if so which one.

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Author Comment

by:philmc79
ID: 34896642
Nothing blocking port 80 as the internal HTTP works fine to the intranet

nslookup works fine as well get an address of 207.46.131.43 from here, and there is no firewall as i have disabled all of these to check if that its the problem, i can get the browser to display the msn home page and google home page but click a link and you get IE cannot display this page and if you type a direct url you get the same massage

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Expert Comment

by:MarcusMartin
ID: 34897459
Do you proxy your requests to the internet ?
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Expert Comment

by:cranakis
ID: 34897796
Here is what I would try:

From Control Panel - Internet Options - security tab - reset all zones to default level
........................................................... - connections tab - make sure no vpn is setup
............................................................ ........................... - Lan Settings - make sure no proxy is selected
........................................................... - programs tab - manage add ons - disable all add ons
........................................................... - advanced tab- restore advanced settings

if none of the above work:
.................................................................................... - Reset IE Settings - Reset

Good luck

Brandon GIlmer
Network Operations Center Tech
Sago Networks
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Accepted Solution

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philmc79 earned 0 total points
ID: 34911875
I have stumbled on the solution to the problem.

Some where within the workstation a firewall setting or a reg entry has stopped the machines IP Address from going any further than the internal network, as soon as I gave the machine a static IP address different from that it had received from DHCP server all started working without a hitch, if I went back and gave the machine the same IP address as the DHCP server gave it originally, but static, the outside world browsing stopped yet again, so the solution was to have the machine with an IP Address outside the scope of the DHCP server and make it static

I would like to thank all the people who gave there opinions as to where the fault was but beleve me guy's I had tried them all out and to no avail.

If any of you could point me in the direction of where the ban on the IP address to the WAN can be found i would be only to grateful to award you the points

By the way I forgot to mention the O/S in use is windows 7 Pro fully patched
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Author Closing Comment

by:philmc79
ID: 35714733
Found the solution by my self by trial and error and not checking DNS was correctly being issued by the DHCP
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