Link to home
Start Free TrialLog in
Avatar of peachymarie
peachymarieFlag for United States of America

asked on

Word 2010 won't open document from Explorer on XP PC

We have updated some of our Windows XP machines to Office 2010 and we have a couple users reporting from Windows Explorer, that when they double-click on a Word document in Word 2010, it looks like Word tries to open but then "poofs away" without opening itsellf and the document.  Is there any fix for this?   Opening the document via starting Word and doing File -> Open does seem to work.   One user reported a file was corrupted but could be opened on another machine.
Avatar of GrahamSkan
GrahamSkan
Flag of United Kingdom of Great Britain and Northern Ireland image

Try the troubleshooting steps here:

http://support.microsoft.com/kb/921541
I would uninstall then reinstall
Avatar of Serellyn
Serellyn

I found this link very helpful for myself, I hope it helps you too.
http://word.tips.net/Pages/T000316_Cant_Open_a_Word_Document_in_Windows.html
ASKER CERTIFIED SOLUTION
Avatar of peachymarie
peachymarie
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of peachymarie

ASKER

It's a workaround - hopefully Microsoft will fix this issue.  I found this fix outside of Experts Exchange.