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Word 2010 won't open document from Explorer on XP PC

Posted on 2011-02-15
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Last Modified: 2012-08-14
We have updated some of our Windows XP machines to Office 2010 and we have a couple users reporting from Windows Explorer, that when they double-click on a Word document in Word 2010, it looks like Word tries to open but then "poofs away" without opening itsellf and the document.  Is there any fix for this?   Opening the document via starting Word and doing File -> Open does seem to work.   One user reported a file was corrupted but could be opened on another machine.
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Question by:peachymarie
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5 Comments
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 34896729
Try the troubleshooting steps here:

http://support.microsoft.com/kb/921541
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LVL 5

Expert Comment

by:EnriquePhoenix
ID: 34897222
I would uninstall then reinstall
0
 
LVL 1

Expert Comment

by:Serellyn
ID: 34909012
I found this link very helpful for myself, I hope it helps you too.
http://word.tips.net/Pages/T000316_Cant_Open_a_Word_Document_in_Windows.html
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Accepted Solution

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peachymarie earned 0 total points
ID: 34985377
Found the (workaround) fix - deleting the Type 1 fonts and then Word will open and the document will appear.  Empty recycle bin also.  Though I've see Type 1 fonts reappear in the Fonts folder so the issue reappears but delete them and it's all okay again.
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Author Closing Comment

by:peachymarie
ID: 35015619
It's a workaround - hopefully Microsoft will fix this issue.  I found this fix outside of Experts Exchange.
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