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If user clicks on properties for printer, the printer properties page closes

Posted on 2011-02-15
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Last Modified: 2012-05-11
I have a user, when they click on properties for a printer, the properties menu page closes.

This is a local printer connected via usb.  User using Windows XP SP3.

Also, it only happens when the properties of the printer are clicked from within a program.  Let's say MS Word 2007.  If I click on File, Print, properties, the page closes.
But, if I click on printer properties from Windows, the properties menu does not close.
Also, I tried Adobe Reader, and the same thing happens.
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Question by:losgadas
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jcimarron earned 500 total points
ID: 34903357
losgadas--Does this happen with another USB connection for the printer?
Look for updated drivers for printer.  
If that does not help, Uninstall/reinstall printer.
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by:losgadas
ID: 35443476
Reinstalled the printer.
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