In our infrastructure, we have 2 Citrix presentation server 4.0 farms (4 Win 2003 servers each). We publish 2 different desktops, one to each farm (QA, Production). I have applied an application policy to the published Production desktop farm of servers, that will only allow one user account to open one instance of the desktop at anyone time. This policy is configured through the following:
>>CMC>>Policies>>User Workspace>>Connections>>Limit Total Concurrent Sessions>>Limit=1
This policy is applied to only the servers in the Production Desktop farm, and disabled across the QA Desktop servers.
I get numerous complaints that users cannot log on to the Production environment receiving the concurrent limits error message, even when they don't have a session on that farm:
“The Citrix server has reached its concurrent application limit for this application.”
They might have been logged on to the Production desktop earlier in the day, but logged off hours earlier. The users that have had this problem sometimes have a session already running to the QA Desktop farm...
I tried to check what service pack the Citrix farm is running, but cannot see any visible information through the CMC GUI.
Are the false positive error messages related to a bug, or is there some residual connection information kept after users log off the farm...???