andreyman3d2k
asked on
VPN issue when connecting to work network
Hi,
I created a VPN connection to my work (successfully). After I did this, I cannot see any of the remote directories from my work server (nothing shows up in control panel, or networking -- anywhere). Additionally, I am unable to use the internet. When I disconnect from the VPN, everything is back to normal.
I am not sure what other relevant info I can give, please let me know. I would like to connect to my work through VPN and use the files there.
I have Windows 7 and Avast antivirus.
Thank you very much in advance!
Andrey
I created a VPN connection to my work (successfully). After I did this, I cannot see any of the remote directories from my work server (nothing shows up in control panel, or networking -- anywhere). Additionally, I am unable to use the internet. When I disconnect from the VPN, everything is back to normal.
I am not sure what other relevant info I can give, please let me know. I would like to connect to my work through VPN and use the files there.
I have Windows 7 and Avast antivirus.
Thank you very much in advance!
Andrey
Paul MacDonald
Are you assigning DNS servers and a default gateway to your VPN users?
ASKER
I am the user. I am trying to connect to my work -- I am not sure what settings the IT at work has. I know I connected successfully (It accepted my username/pass, and the VPN shows up in my networks list) -- but then I get the problems I mentioned.
Andrey
Andrey
I see. Well the problem is likely on the other end. In either case, your IT department can probably help you (and should be notified anyway in case this is an ongoing problem for other users).
ASKER
My IT department is 1 person, and we hardly ever use VPN. He has no idea.
Here's a clue: In my Avast, when I have the VPN disconnected, it says "currently connected to: Roadrunner blah blah (i.e. my home network). When I turn on the VPN it says connected to: the VPN. I think it's setting the VPN as some default.. is this possible? Any other ideas?
Here's a clue: In my Avast, when I have the VPN disconnected, it says "currently connected to: Roadrunner blah blah (i.e. my home network). When I turn on the VPN it says connected to: the VPN. I think it's setting the VPN as some default.. is this possible? Any other ideas?
Not necessarily. There IS a setting in the TCP/IP properties (under the Advanced settings) that tells the system to use the default gateway on the remote network. This would stop your Internet connection from working properly if the VPN were misconfigured. You can clear this checkbox, but it won't really fix the problem you're experiencing.
If you know the IP addresses of the DNS servers and default gateway on the network you're connecting to, you can plug those in to the TCP/IP properties and you may see the problem resolved. The caveat is, your IT person may be omitting those items for a reason.
If you know the IP addresses of the DNS servers and default gateway on the network you're connecting to, you can plug those in to the TCP/IP properties and you may see the problem resolved. The caveat is, your IT person may be omitting those items for a reason.
ASKER
I am not sure what any of that means - a bit over my head. Again, the problem is not the VPN connection -- that works. The problem is that when I connect to the VPN my internet stop working. It's as if it replaces my normal connection with the VPN.
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sorry that should of course be windows not winsows ;)
ASKER
Paulmacd, thanks -- that indeed solved the internet not working issue. I stop pursuing the matter further, will ask IT guy about it. Thanks a ton.
Andrey
Andrey