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VPN issue when connecting to work network

Posted on 2011-02-15
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Last Modified: 2012-06-27
Hi,

I created a VPN connection to my work (successfully). After I did this, I cannot see any of the remote directories from my work server (nothing shows up in control panel, or networking -- anywhere). Additionally, I am unable to use the internet. When I disconnect from the VPN, everything is back to normal.

I am not sure what other relevant info I can give, please let me know. I would like to connect to my work through VPN and use the files there.

I have Windows 7 and Avast antivirus.

Thank you very much in advance!

Andrey
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Question by:andreyman3d2k
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LVL 35

Expert Comment

by:Paul MacDonald
ID: 34897158
Are you assigning DNS servers and a default gateway to your VPN users?
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LVL 6

Author Comment

by:andreyman3d2k
ID: 34897197
I am the user. I am trying to connect to my work -- I am not sure what settings the IT at work has. I know I connected successfully (It accepted my username/pass, and the VPN shows up in my networks list) -- but then I get the problems I mentioned.

Andrey
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LVL 35

Expert Comment

by:Paul MacDonald
ID: 34897209
I see.  Well the problem is likely on the other end.  In either case, your IT department can probably help you (and should be notified anyway in case this is an ongoing problem for other users).
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LVL 6

Author Comment

by:andreyman3d2k
ID: 34897248
My IT department is 1 person, and we hardly ever use VPN. He has no idea.

Here's a clue: In my Avast, when I have the VPN disconnected, it says "currently connected to: Roadrunner blah blah (i.e. my home network). When I turn on the VPN it says connected to: the VPN. I think it's setting the VPN as some default.. is this possible? Any other ideas?
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Expert Comment

by:Paul MacDonald
ID: 34897333
Not necessarily.  There IS a setting in the TCP/IP properties (under the Advanced settings) that tells the system to use the default gateway on the remote network.  This would stop your Internet connection from working properly if the VPN were misconfigured.  You can clear this checkbox, but it won't really fix the problem you're experiencing.  

If you know the IP addresses of the DNS servers and default gateway on the network you're connecting to, you can plug those in to the TCP/IP properties and you may see the problem resolved.  The caveat is, your IT person may be omitting those items for a reason.
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Author Comment

by:andreyman3d2k
ID: 34897531
I am not sure what any of that means - a bit over my head. Again, the problem is not the VPN connection -- that works. The problem is that when I connect to the VPN my internet stop working. It's as if it replaces my normal connection with the VPN.
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Accepted Solution

by:
Paul MacDonald earned 1800 total points
ID: 34897641
Your "Internet stops working" because all the data is going over the VPN and from there it doesn't know where to go.

This information will NOT harm your computer, but will change the way your VPN works and may violate your company's remote access policy (if it has one).  Fair warning:
Go to START -> CONNECT TO, then right-click on the VPN connection and select Properties you'll get the properties dialog for your VPN connection.  
On the Networking tab, you'll see an item for Internet Protocol Version 4.  Select it and click the Properties button.
On this tab, you'll see where you can specify the DNS servers to use on the remote network (which I mentioned above).  Generally, these items are all assigned by the VPN server (which is configured by your IT department).  I would avoid changing anything on this page right now.  What you want is to push the Advanced button at the bottom.
That brings up the Advanced TCP/IP Settings dialog.  On the IP Settings tab, uncheck the "Use default gateway on remote network" checkbox.  Your "Internet" will now work while you're connected to the VPN.  

This change will not fix the other items you're having trouble with (getting to your work server).  Those items will almost certainly require your IT person's intervention.
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LVL 11

Assisted Solution

by:sysreq2000
sysreq2000 earned 200 total points
ID: 34897940
Do what Paulmacd suggests above, then if you still can't connect to your servers, find out from your IT person what the server IP addresses are, then add them to your hosts file:

winsows\system32\drivers\etc\hosts

It is just a text file that includes a sample of how to enter the server name and IP address. save the file making sure there is no extension, it has to be called just hosts. That should fix your problem. If not then I agree with Paulmacd and your IT person needs to do some troubleshooting for you.
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Expert Comment

by:sysreq2000
ID: 34897953
sorry that should of course be windows not winsows  ;)
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LVL 6

Author Comment

by:andreyman3d2k
ID: 34911170
Paulmacd, thanks -- that indeed solved the internet not working issue. I stop pursuing the matter further, will ask IT guy about it. Thanks a ton.

Andrey
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