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Backup Exec: why dont tapes show as online when inserted?

I've inserted a tape and it doesnt show as online.  I found this guide which says tapes should show as online when inserted.

My problem is I want to label about 10 tapes but I have no idea which tape is inserted when I look at all media in backup exec 2010 - no tapes show in the online media section.  
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Did you import the tapes after inserting?
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Refer to the screenshot below. We have this same issue; but we just click SCAN and our auto-loader does a quick scan of the tapes in the chasis. You can also do an INVENTORY if you don't have an auto-loader.
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Thanks for the answers guys.  We dont have a autoloader so just need a inventory.