Backup Exec: why dont tapes show as online when inserted?

I've inserted a tape and it doesnt show as online.  I found this guide which says tapes should show as online when inserted.

http://www.backupexecfaq.com/articles/real-world/the-top-10-unwritten-backup-exec-hints.html

My problem is I want to label about 10 tapes but I have no idea which tape is inserted when I look at all media in backup exec 2010 - no tapes show in the online media section.  
resolver1Asked:
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pwustCommented:
Did you import the tapes after inserting?
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BarthaxCommented:
Hehe, I've never experienced a tape appearing online as soon as it's inserted. :)  In my experience it is necessary to perform an action on the tape before it shows as online - in your case an Inventory of the device (right-click & Inventory) should give you the information you need (and the device will then show the tape as being online).

Note: in my experience the tape will show as online after you have ejected it unless the eject action was done by Backup Exec (either as part of a backup / restore or as an explicit eject).
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pitchfordCommented:
Refer to the screenshot below. We have this same issue; but we just click SCAN and our auto-loader does a quick scan of the tapes in the chasis. You can also do an INVENTORY if you don't have an auto-loader.
ScreenCap.png
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resolver1Author Commented:
Thanks for the answers guys.  We dont have a autoloader so just need a inventory.
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