Solved

E-mail received in Outlook 2007 has thumbnails instead of full size images?

Posted on 2011-02-15
6
266 Views
Last Modified: 2012-05-11
Hello,

We have been creating our own HTML emails and some users with outlook 2007 (and I think outlook 2010 as well) are reporting that the images are randomly being sized down.  See screenshot.  Its strange because each time we reopen the mail different images are thumbnails and it will flip back and forth each time we reopen so its hard to pin down.  We saw screenshots of how the email was received in other mail clients and they all appeared fine and as I mentioned earlier, and it is only some users with outlook 2007.  We do have other users with outlook 2007 who don't have this problem at all.  We are using Exchange Server 2003.

ScreenshotDon-t-miss-Keynote-Perspectives-.msg
0
Comment
Question by:tmforum
  • 4
  • 2
6 Comments
 
LVL 17

Expert Comment

by:Chris Millard
ID: 34897512
I've opened the message in Outlook 2010 and all the images look fine. Have you specified the image sizes for each individual image in the code?
0
 

Author Comment

by:tmforum
ID: 34897554
Yes, via style attribute.  All the images are not being resized, they are at their original source width and height.
0
 
LVL 17

Expert Comment

by:Chris Millard
ID: 34897627
Any chance of seeing the code for this email?
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

Author Comment

by:tmforum
ID: 34897680
0
 

Accepted Solution

by:
tmforum earned 0 total points
ID: 34907629
We think the problem for this might be because our WYSIWYG editor uses the style attribute instead of the deprecated width and height attributes for images.  We tried changing this on all the images that were exhibiting the problem and this appears to have fixed it.  I'm just surprised that this isn't a more widely documented issue (but then again, it only occurred infrequently with us) so if anyone has any other suggestions it would be appreciated.  Thanks.
0
 

Author Closing Comment

by:tmforum
ID: 34949652
Solved our own problem.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
In this tutorial viewers will learn how to embed Flash content in a webpage using HTML5. Ensure your DOCTYPE declaration is set to HTML5: "<!DOCTYPE html>": Use the <object> tag to embed Flash content.: To specify that the object is Flash content, d…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now