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E-mail received in Outlook 2007 has thumbnails instead of full size images?

Posted on 2011-02-15
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Last Modified: 2012-05-11
Hello,

We have been creating our own HTML emails and some users with outlook 2007 (and I think outlook 2010 as well) are reporting that the images are randomly being sized down.  See screenshot.  Its strange because each time we reopen the mail different images are thumbnails and it will flip back and forth each time we reopen so its hard to pin down.  We saw screenshots of how the email was received in other mail clients and they all appeared fine and as I mentioned earlier, and it is only some users with outlook 2007.  We do have other users with outlook 2007 who don't have this problem at all.  We are using Exchange Server 2003.

ScreenshotDon-t-miss-Keynote-Perspectives-.msg
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Question by:tmforum
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Expert Comment

by:Chris Millard
ID: 34897512
I've opened the message in Outlook 2010 and all the images look fine. Have you specified the image sizes for each individual image in the code?
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Author Comment

by:tmforum
ID: 34897554
Yes, via style attribute.  All the images are not being resized, they are at their original source width and height.
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Expert Comment

by:Chris Millard
ID: 34897627
Any chance of seeing the code for this email?
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Author Comment

by:tmforum
ID: 34897680
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Accepted Solution

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tmforum earned 0 total points
ID: 34907629
We think the problem for this might be because our WYSIWYG editor uses the style attribute instead of the deprecated width and height attributes for images.  We tried changing this on all the images that were exhibiting the problem and this appears to have fixed it.  I'm just surprised that this isn't a more widely documented issue (but then again, it only occurred infrequently with us) so if anyone has any other suggestions it would be appreciated.  Thanks.
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Author Closing Comment

by:tmforum
ID: 34949652
Solved our own problem.
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