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Exchange 2003 problem, outlook not getting email anymore, but OWA is.

Posted on 2011-02-15
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Last Modified: 2012-05-11
I had major SAN problem that corrupted some of the servers.  And of course, The domain and Exchange got corrupted.  I restored bot the Exchange and AD from the backup prior to the crash.  

After the restored, all seems to be working except that Outlook is not getting any update anymore.  If I log on to OWA, all is good.

I move one mailbox and it seems to have resolve the issue.  Is there any other way to fix this other than moving all the mailbox?  I got some mailbox that are big and it takes a lot of time to move them.

Regards,
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Question by:pctechaegera
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Expert Comment

by:joshopkins
ID: 34898025
Sometimes outlook will not re-sync the .OST file that is on the local machine.  You can either close outlook and delete it or you can remove and recreate their profile in outlook and all should be working again.
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Author Comment

by:pctechaegera
ID: 34898296
I try that before opening the question. Did not work.  I even remove recreate the windows profile as well, still no luck.  It says however that outlook is connected to exchange.

Regards,
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Accepted Solution

by:
kgreeneit earned 500 total points
ID: 34898576
Hi there, I had this issue a long time ago on a client site and here's what I did to get it back working:

Remove 'Cached Exchange Mode' from a client and ensure that all emails are up to date and working.

If they are working with 'Cached Mode' disabled, then close Outlook on a client, go to 'Start', 'Run' and then type  - outlook.exe /resetfolders

Here's a link to a webpage with a list of Outlook command line switches:

http://www.howto-outlook.com/howto/commandlineswitches.htm

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Author Closing Comment

by:pctechaegera
ID: 34925851
It worked.  It is much faster then recreating the mail profile as well.
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