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SharePoint 2010 Opening Shared Docs

We have an employee portal on SharePoint 2010. One of our users cannot open a shared Word document  - the screen is just blank (see attached screen shot).

What needs to be done to correct this issue? Screenshot
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rdracer58
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rdracer58
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Christopher WhiteTeam LeadCommented:
is he running Windows Explorer 9 Beta by chance?
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rdracer58Author Commented:
Yes, would that affect it?
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Christopher WhiteTeam LeadCommented:
Sorry I ment internet explorer. I assume this is on windows XP SP3 correct ?
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rdracer58Author Commented:
Yes, XP SP3.
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Christopher WhiteTeam LeadCommented:
I have had similar issues with the IE 9 Beta on certain display fields. uninstalling it will roll it back.

I am confident this should correct your issue.
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Christopher WhiteTeam LeadCommented:
There is a Release Canditate out which you can try if you want to try, should be a better more updated version then the Beta.  

http://windows.microsoft.com/ie9

All else fails go back to IE 8 till they resolve it.
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