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SharePoint 2010 Opening Shared Docs

Posted on 2011-02-15
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We have an employee portal on SharePoint 2010. One of our users cannot open a shared Word document  - the screen is just blank (see attached screen shot).

What needs to be done to correct this issue? Screenshot
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Question by:rdracer58
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by:Chris-Vielife
ID: 34897800
is he running Windows Explorer 9 Beta by chance?
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by:rdracer58
ID: 34897809
Yes, would that affect it?
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by:Chris-Vielife
ID: 34897818
Sorry I ment internet explorer. I assume this is on windows XP SP3 correct ?
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by:rdracer58
ID: 34897830
Yes, XP SP3.
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Chris-Vielife earned 500 total points
ID: 34897845
I have had similar issues with the IE 9 Beta on certain display fields. uninstalling it will roll it back.

I am confident this should correct your issue.
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by:Chris-Vielife
ID: 34897881
There is a Release Canditate out which you can try if you want to try, should be a better more updated version then the Beta.  

http://windows.microsoft.com/ie9

All else fails go back to IE 8 till they resolve it.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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