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Sharp AL-2030 not installing on  Windows 7 32x

Posted on 2011-02-15
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Last Modified: 2012-05-11
For some reason windows 7 32x will not install my sharp al-2030 printer/copier. I have updated driver and it say I have most up to date driver. Are they not compatible? In my printer and devices it is listed as unspecified. Any help would be appreciated. Thanks.
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Question by:sbaisden
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dragon24 earned 500 total points
ID: 34898338
Did you also install the software? Here is a link to the software download:

http://www.sharp-idncservice.com/DesktopModules/SharpUSAModule/SharpUSA_dlViewFile.aspx?IDFile=9373&file=ALJ3-2040-ButtonManager-1002a-2kXPVistaXPVistax64.zip&location=D:\index\SharpUSA\SharpUSAModuleFiles\ALJ3-2040-ButtonManager-1002a-2kXPVistaXPVistax64.zip&From=SharpUSA

Also, drivers are pre-installed with Windows 7, so you sholdn't have to update the driver file.

Let me know if the software install resolves the issue.

Dragon
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Author Comment

by:sbaisden
ID: 34898355
Wow let me re-word that. I tried installing a Sharp al-2030 printer/copier. I have windows 7 32x. The device keeps showing up as unspecified under my printer and devices. Is this printer not compatible? I do have the most up to date driver according to properties, update driver.
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Author Comment

by:sbaisden
ID: 34900889
i did have that installed before. It is now listed in the right section of the printers and devices but now everytime I attempt to print I get a message that pops up stating, "The margins of section 1 are set outside the printable area of the page. Do you want to continue?" After I select yes. It then will not pull paper from the tray. It keeps reading that it is out of paper when it is clearly not.
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Author Comment

by:sbaisden
ID: 34900926
I am also getting errors that state that the pc cannot send data to the printer to check power and connection. Both are connected fine.
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Author Comment

by:sbaisden
ID: 34900996
I noticed that it keeps switching to the bypass paper feed when i have it set to tray 1. Thats why it keeps reading no paper. So I am either getting that error or cannot send data error.
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Assisted Solution

by:dragon24
dragon24 earned 500 total points
ID: 34901037
Have you tried completely un-installing and re-installing the program? You might want to give that a try and follow up.
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Author Comment

by:sbaisden
ID: 34908592
Thanks. I will try that and get back to you.
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Author Comment

by:sbaisden
ID: 34918633
It worked! Thanks.
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Expert Comment

by:dragon24
ID: 34918932
Glad I could help!
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