Dell W5300 Printer printing 'IB'
Posted on 2011-02-15
Over the past 6 months, we have been getting more and more support calls regarding the Dell w5300n printers printing only 'IB' in the top left hand corner of the page.
we are running Server 2003 R2 Print Server with up top date dell SP3 drivers (18.104.22.168). The client machines are all Windows XP SP3 fully up to date. We have 4 Dell W5300 printers all giving us the IB issue.
We noticed this started happening around 6 months ago, no one had made any changes prior to this, it just started happening (I sound like an end user now but honestly, nothing was changed). When this started happening, I upgraded the firmware on all 4 printers and upgraded to the latest network drivers (22.214.171.124 -> 126.96.36.199) but the issue is still occurring.
The issue is resolved when the client PC is restarted. This is really starting to annoy the end users and in effect we receiving the blame for these issues.
I have had a look around, I may have missed something though. All of the recommended options have not worked (Update Drivers, Upgrade Firmware, Update client PC's).
Has anyone had and resolved this issue or know of anything to try?
Thanks in advanced