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Dell W5300 Printer printing 'IB'

Posted on 2011-02-15
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Last Modified: 2012-05-11
Hi,

Over the past 6 months, we have been getting more and more support calls regarding the Dell w5300n printers printing only 'IB' in the top left hand corner of the page.

we are running Server 2003 R2 Print Server with up top date dell SP3 drivers (8.5.0.1). The client machines are all Windows XP SP3 fully up to date. We have 4 Dell W5300 printers all giving us the IB issue.

We noticed this started happening around 6 months ago, no one had made any changes prior to this, it just started happening (I sound like an end user now but honestly, nothing was changed). When this started happening, I upgraded the firmware on all 4 printers and upgraded to the latest network drivers (8.5.0.0 -> 8.5.0.1) but the issue is still occurring.

The issue is resolved when the client PC is restarted. This is really starting to annoy the end  users and in effect we receiving the blame for these issues.

I have had a look around, I may have missed something though. All of the recommended options have not worked (Update Drivers, Upgrade Firmware, Update client PC's).

Has anyone had and resolved this issue or know of anything to try?

Thanks in advanced
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Question by:DanielBlackmore
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7 Comments
 
LVL 8

Expert Comment

by:ragnarok89
ID: 34898517
Sounds like a driver issue... here's one that DELL says can correct the error:

http://ftp.us.dell.com/printer/R103128.EXE

Al
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Author Comment

by:DanielBlackmore
ID: 34898569
Thanks for your comment, I saw this post a few month ago and actually upgraded the firmware using the one you have just posted which hasn't solved the issue. This was the Firmware that I upgraded to around 6 months ago
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LVL 11

Expert Comment

by:yelbaglf
ID: 34923003
We have experienced issues with these model printers as well.  We decided to use an inbox driver, and we decided on the HP Laserjet 4 driver, which worked great.  Not to mention printing speed improved.

Another option would be to try Dell's OPD.
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R286296&servicetag=&os=WLH&osl=en&deviceid=26133&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=64&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=425095

Also, just to double-check, did you print the config page after the firmware update?  Just want to make sure it really took the update properly.
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Accepted Solution

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DanielBlackmore earned 0 total points
ID: 34924125
Yes I checked the firmware and it was updated. We are about to upgrade our infrastructure so I think I will leave it and just buy new printers. Thanks for your help
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LVL 11

Expert Comment

by:yelbaglf
ID: 34924865
:-)  That's always a good option too!
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Expert Comment

by:hdhondt
ID: 35171031
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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