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Error 1722 when installing Cisco VPN client?

Posted on 2011-02-15
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Last Modified: 2012-05-11
I have installed the client on several machines and it works.
This machine like the otheres is Windows XP SP3.
When I try to install the client software I get an error message of :

"Error 1722.  There is a problem with this Windows Installer Package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."

It freezes on "Installing Cisco Systems Virtual Adapter".

How can I finish installing this on this machine?

I tried installing it without being connected to the network via ethernet and that did not work.
I re-installed windows installer and that did not work.
I uninstalled and re-installed JAVA and that did not work.

What must I do?
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Question by:j_rameses
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Expert Comment

by:Allvirtual
ID: 34898639
The best advice I can give you is to forget about Cisco software. It is known bad. Download the NCP client from here: http://www.ncp-e.com and you will never look back.
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Author Comment

by:j_rameses
ID: 34898658
We have a Cisco ASA5510 firewall.
Will I be able to us that client app with my firewall?
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Expert Comment

by:Allvirtual
ID: 34898947
YES. The NCP client connects to ALL IPsec compliant VPN security gateways (NCP, Cisco, Juniper, Checkpoint, Sonicwall, ....).
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WatchGuard Case Study: NCR

With business operations for thousands of customers largely depending on the internal systems they support, NCR can’t afford to waste time or money on security products that are anything less than exceptional. That’s why they chose WatchGuard.

 
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Expert Comment

by:Allvirtual
ID: 34898954
One more thing. Before you install the NCP client make sure you remove ALL (including the Cisco) other VPN clients from the machine. It will eventually cause conflicts.
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Author Comment

by:j_rameses
ID: 34898980
Is there any way to fix the problem without me having to purchase a client app for this machine?
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Expert Comment

by:Allvirtual
ID: 34899154
Too little detail to go by. It's hard to troubleshoot. At least NCP has great technical support. They will help you for sure. It's worth the money.
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Author Comment

by:j_rameses
ID: 34899186
Is it easy to configure?
What is needed to configure it?
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LVL 4

Expert Comment

by:Allvirtual
ID: 34899530
All you need is a working client config file from your old configuration or your admin. In the case of Cisco that is a pcf file. You just run the file and the NCP Import wizard will import all the settings automatically - works like a charm.
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Accepted Solution

by:
j_rameses earned 0 total points
ID: 34972772
I fixed the problem, the Windows installation was corrupt.
I had to re-install Windows.
Thanks anyways for your effort.

Sorry for the long wait for a response forgot I posted a question.
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Author Closing Comment

by:j_rameses
ID: 35005281
I had to reinstall Windows.
It was corrupt.
0

Featured Post

WatchGuard Case Study: NCR

With business operations for thousands of customers largely depending on the internal systems they support, NCR can’t afford to waste time or money on security products that are anything less than exceptional. That’s why they chose WatchGuard.

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