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Error 1722 when installing Cisco VPN client?

Posted on 2011-02-15
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Last Modified: 2012-05-11
I have installed the client on several machines and it works.
This machine like the otheres is Windows XP SP3.
When I try to install the client software I get an error message of :

"Error 1722.  There is a problem with this Windows Installer Package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."

It freezes on "Installing Cisco Systems Virtual Adapter".

How can I finish installing this on this machine?

I tried installing it without being connected to the network via ethernet and that did not work.
I re-installed windows installer and that did not work.
I uninstalled and re-installed JAVA and that did not work.

What must I do?
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Question by:j_rameses
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Expert Comment

by:Allvirtual
ID: 34898639
The best advice I can give you is to forget about Cisco software. It is known bad. Download the NCP client from here: http://www.ncp-e.com and you will never look back.
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Author Comment

by:j_rameses
ID: 34898658
We have a Cisco ASA5510 firewall.
Will I be able to us that client app with my firewall?
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Expert Comment

by:Allvirtual
ID: 34898947
YES. The NCP client connects to ALL IPsec compliant VPN security gateways (NCP, Cisco, Juniper, Checkpoint, Sonicwall, ....).
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Expert Comment

by:Allvirtual
ID: 34898954
One more thing. Before you install the NCP client make sure you remove ALL (including the Cisco) other VPN clients from the machine. It will eventually cause conflicts.
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Author Comment

by:j_rameses
ID: 34898980
Is there any way to fix the problem without me having to purchase a client app for this machine?
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Expert Comment

by:Allvirtual
ID: 34899154
Too little detail to go by. It's hard to troubleshoot. At least NCP has great technical support. They will help you for sure. It's worth the money.
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Author Comment

by:j_rameses
ID: 34899186
Is it easy to configure?
What is needed to configure it?
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Expert Comment

by:Allvirtual
ID: 34899530
All you need is a working client config file from your old configuration or your admin. In the case of Cisco that is a pcf file. You just run the file and the NCP Import wizard will import all the settings automatically - works like a charm.
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Accepted Solution

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j_rameses earned 0 total points
ID: 34972772
I fixed the problem, the Windows installation was corrupt.
I had to re-install Windows.
Thanks anyways for your effort.

Sorry for the long wait for a response forgot I posted a question.
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Author Closing Comment

by:j_rameses
ID: 35005281
I had to reinstall Windows.
It was corrupt.
0

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