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Emails Disappear from Blackberry

Posted on 2011-02-15
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Medium Priority
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1,123 Views
Last Modified: 2012-05-11
Here's the issue.

Emails come into BB. All is well.
Got home (or any location) turn on laptop, sync with outlook.
Emails appear in outlook!
Moments later the emails disappear from the BB???
There is a brief moment they are in simultaneous existence. Then, poof.

We have a BES. We are running Exchange , Outlook 2010. To the best of my knowledge this issue appeared when we migrated. User has a blackberry. User has an SD card and the times I've checked the memory I felt it was sufficient.  Generally he's sitting around 43274124 bytes free.  Is that sufficient? I thought it was, if anyone disagrees please speak up.

I've messed with email reconciliation settings,
Delete on; Handheld
Wireless Reconcile: On
On conflicts: Mailbox wins
These settings work fine for our other users. He is the ONLY user with this issue.

Hide Filed messages setting set to no, his folder redirection is not checked, there are no rules in outlook, there is no filter set on his BB.

Someone kindly help. Please. ;)

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Question by:jwagadmin
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6 Comments
 
LVL 7

Expert Comment

by:GridLock137
ID: 34899309
prior to the migration was this user using the desktop manager? if so remove it, there may be rules there causing this issue when he connects his blackberry to charge on his workstation.
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Author Comment

by:jwagadmin
ID: 34899949
No Desktop manager installed good sir
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 34900027
ok, i would wipe the settings on his device and re-add it to the server. before you do that remove the battery and reinsert it to free up memory and see if emails remain on the device, if not perform a device wipe, removal from the server and re-add.
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Author Comment

by:jwagadmin
ID: 34900089
noted, I will give that a try.

Also just FYI.

no rules set in outlook, no filters set on BB.
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LVL 7

Accepted Solution

by:
GridLock137 earned 2000 total points
ID: 34900217
ok good, so we know that's not the problem. we'll go down the list but from what i have looked at it all points back to memory and the device probably needing some clean up. deleting some old emails could help the situation.
0
 

Author Closing Comment

by:jwagadmin
ID: 34943441
I finally just wiped the thing, I didn't have to remove it from the BES, but that would have been the next step in the process. The settings are set like they were before said wipe, but now they work. lol

tadaaa.  Thank you for the help.
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