Solved

Black screen on startup

Posted on 2011-02-15
8
1,444 Views
Last Modified: 2012-05-11
I have a client that has a Dell PowerEdge 840 running SBS 2003.  They called me out saying the server wouldn't turn on.  The server will power on and goes through the post process.  After POST it just goes to a black screen.  If I press F8 right away it will bring up startup options but goes to a black screen eventually.  When I choose Safe Mode it goes through the process and locks.  The last line displayed is loading acpitabl.dat.  Also when the screen goes black the monitor does have the sync light that it is receiving a signal and the keyboard seems to lock.
0
Comment
Question by:LiberatingInsight
  • 3
  • 3
  • 2
8 Comments
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 34899400
1 pull all the drives except for the OS drive. After that try to boot,
If not
2Check your PSU on server - servers need more juice then pcs
3 replace the SATA cable
4  move os drive to a spare port on another SATA card in the box

Jan ICT tech CCNA
0
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 34899590
and dont forget to chkdsk all drives - especially OS one
0
 
LVL 14

Assisted Solution

by:JAN PAKULA
JAN PAKULA earned 250 total points
ID: 34899616
it also might be cmos battery dying - that  would cause raid build servers to fail - (raid would become depreciated)
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 9

Expert Comment

by:discgman
ID: 34900490
Cause: RAID Problem

Resolution:

Turn off the server.
Unplug one of the hard disk in your RAID.
Boot the server.
The RAID status now should change to degraded.
You should now be able to see the login screen.
Login, do the necessary backup.
Plugin the hard disk, rebuild the RAID array with its software.
0
 

Author Comment

by:LiberatingInsight
ID: 34901532
No luck so far.
The server does have a RAID controller and had said the RAID was in a good status.  Reset BIOS settings and that didn't solve the issue.  Going to try and boot off a 2003 Server disk to see if I can run chkdsk.
Any other ideas?  What is acpitabl.dat?
0
 
LVL 9

Assisted Solution

by:discgman
discgman earned 250 total points
ID: 34901675
Its the cmos battery error.
0
 

Accepted Solution

by:
LiberatingInsight earned 0 total points
ID: 34916133
Turns out the issues were related to a bad Motherboard, CPU, and RAM according to Dell.  They are sending replacement parts out to me.  (Sounds like a "shotgun" approach by Dell)
0
 

Author Closing Comment

by:LiberatingInsight
ID: 34959292
The CMOS battery was not the issue but helped me toward finding that it was a faulty motherboard.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
10Gb/s vs 1Gb/s - Your experiences after an upgrade 11 108
Docker for Windows 2016 5 74
SBS 2008 cannot logon remotely 7 55
Exchange 2013 event logs 1 54
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Small Business Server 2011. NOTE: This guide has been written using the preview version of SBS2011 therefore some of the screens may …
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question