Link to home
Create AccountLog in
Avatar of rhservan
rhservanFlag for United States of America

asked on

How do I reset the configuration to default login, root, on a DRAC 4i on a PE2800

Current:
I have a PE2800 server which has a DRAC 4DI.  Everything was working normally and the users and passwords were hijacked. I no longer can login to this card.  

Desired: To reset 4DI to login as default root.

Approach:
I used Bart PE to boot the system and used the dos prompt to run command from the USB flash drive.

Steps I have taken:
I have run the racadm racresetcfg with the following results:
ERROR: Unable to communicate with RAC controller. Please make sure that a RAC. controller is present in the server and appropriate software is installed. ...

I removed the card restarted server.
Turned off the server and reinserted the card. I have run the racadm racresetcfg with the same error results as listed above.
Avatar of discgman
discgman
Flag of United States of America image

Have you contacted HP technical support yet? They can work this issue out with or without a warranty. They have many times for me. Just call the server technical support line with the serial number.

http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_technical_support?c=us&cs=RC1084719&l=en&s=k12&~ck=anavml
Avatar of PowerEdgeTech
Pst ... Dell, not HP :)

Do you have an OS installed?
Whoops, yes, I met dell. They have good server support.
Avatar of rhservan

ASKER

@ discqman
Call support?
This is not a machine with warranty.  Are you saying I can call the support with just my serial number and they will support me for free?

@PowerEdgeTech - I have Windows Ent Server 2008 R2 installed.
Dell server support is always free ... whether in or out of warranty.  The only difference between in and out of warranty is that if it is out of warranty, Dell no longer pays for parts/service should parts need replacement.
ASKER CERTIFIED SOLUTION
Avatar of PowerEdgeTech
PowerEdgeTech
Flag of United States of America image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Yes, Dell will honor server support over the phone for the lifetime of the server. But yes, as poweredgetech said, parts and service is at cost after warrenty. I would suggest calling them first since they can help with resetting of passwords on the perc software since it is proprietary to them. A lot quicker than a back end solution found on a forum.
@discqman - Really?  What is the techncal support phone number I would use?
Dell Tech Support at 1-800-234-1490. Have your model and serial (service tag) number available. They helped me with an old dell server last year when I had to swap out a raid drive.
SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Both phone numbers above connect to the same services.

PowerEdgeTech provided the exact link to the issue at hand.  My problem was completely resolved with this link.

However,  the phone number provided by discqman was additional information I did't have and I will use.

Stand by for points