I'm really stuck and would appreciate any help- neither Firefox or IE8 will load any webpages.
Laptop running W7 professional,broadband cable via a netgear prosafe firewall.
There is no proxy involved.
Network and Sharing Center shows connections as local area connection ,and access type as Internet.
Neither IE8 or Firefox 3.6.13 will load any web pages
it doesn't seem to matter what the url is eg www.microsoft.com
, google.co.uk, bbc.co.uk etc
In Firefox- message in tab- loading, but nothing loads,
In IE8, - title bar shows IE cannot disply the webpage, at the bottom, waiting for http://
Diagnose connection problems does not result in any problem found
DHCP is enabled and valid address allocated to the laptop
Ping works ok both to local machines and dns server
nslookup returns correct details
Traceroute returns valid hops + details
so it looks as though the network card + cable is working ok.
All addons have been disabled
I've reduced the security settings in IE8 for the internet to medium, I've also reset the browser
under advanced settings and rebooted both browser and laptop.
I've tried disabling protected mode
Norton Internet security 2011 normally runs, but turning off the firewall and the a/v for
a few minutes has not effect. Norton updates do not work as it cannot find an internet connection.
Back to the command prompt, and I've run ipconfig /release and renew, also flushdns
sfc /scannow did not find any integrity problems
My desktop - XP professional runs through the same Netgear firewall, also on DHCP , Norton IS 2011, IE8 and Firefox run fine
I can ping the laptop from the desktop.
I'm stumped, please can anyone advise as I need internet access tomorrow when travelling