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Backup exec 2010 errors when connecting to b2d folder

Posted on 2011-02-15
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Last Modified: 2013-12-01
I set up a share on our new quantum dxi4510 appliance. I created the nas shared folder and when I try to connect it on BE2010 it states ACCESS Denied! I do not have the right privelages to sign into that folder through BE210.
I can access the shared folder through my desktop and create a new folder inside of it with my desktop but cannot get the right credentials with back up exec.
it has all the same access as my other shares but not luck.
I am trying this in the create media. New b2d folders. When trying to connect to shared folder it states access denied. Wrong user credentials.

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Question by:LLTC
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Expert Comment

by:andyalder
ID: 34905063
What happens if you login as the backup exec service account instead of logging in as yourself? Can you still access the NAS box then?
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Author Comment

by:LLTC
ID: 34907244
The only way that I can sign into the NAS is through web portal. it is for administrator only. cannot sign in with another account or create another account. I was in the process of trying that. When I add a security permission on the folder for the administrator account on the domain it puts a X on the account. Like its disabled.
I did read somewhere that the backup exec service account needs to access the shared folder.
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Accepted Solution

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LLTC earned 0 total points
ID: 34916342
I called quantum support and they fixed the problem. It is actually a problem out of the box for quantum right now until maybe the next firmware upgrade.DXI4510 model listens on that port where BE2010 trys to communicate to and errors outs. This is why you cannot connect to the shared folder of the quantum box. Quantum just changes the port number on their box to a different port number and solves the problem. Then after that is done you will need to set security permissions on the folder so Backup exec can connect to the folder. I just used authenicated users with full control on mine. Works perfectly now.
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Author Closing Comment

by:LLTC
ID: 34949671
Got the fix from quantum support
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