Solved

Business Contact Manager installation

Posted on 2011-02-15
3
1,458 Views
Last Modified: 2012-08-14
I'm trying to install Business Contact Manager 2010 on a server 2008 terminal server and I receive the following error:

cannot continue installing business contact manager for microsoft outlook 2010 because the setup program did not install the following component: Microsoft SQL Server 2008 Express

I have tried installing sql server express and then installing business contact manager and the message just changes to the same verbage, except that it is unable to upgrade the version of sql rather than install it. Any ideas would be helpful.
0
Comment
Question by:Uptime Legal Systems
  • 2
3 Comments
 
LVL 28

Expert Comment

by:Ryan McCauley
ID: 34907479
It seems that SQL Server isn't supported on a Terminal Server, which is probably why the installation fails:

http://support.microsoft.com/kb/327270

If you haven't already, you might make sure you're switching the terminal server into "Install" mode before you attempt to install BCM. You can do this by opening a command line and typing "change user /install". This will let the Terminal Server know that you're installing software, and instead of just installing it to your profile, it will install it to the server itself.

Once you're done, make sure you switch your session back by typing "change user /iexecute", which puts it back in "Run" mode. I don't know if this will make any difference, but it's something to try.
0
 
LVL 6

Accepted Solution

by:
Uptime Legal Systems earned 0 total points
ID: 34908719
I tried installing after changing to "install" mode and received the same error. The server previously had ACT installed on it which was using sql server express 2008 R2, so I know that it can be installed. The first time I tried to install BCM, it recognized that sql was already installed, but gave me an error saying that it could not be upgraded. I uninstalled ACT and sql from add/remove programs and the error message now states that it can't install sql.
0
 
LVL 6

Author Closing Comment

by:Uptime Legal Systems
ID: 35372934
No resolution
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using SQL Scripts we can save all the SQL queries as files that we use very frequently on our database later point of time. This is one of the feature present under SQL Workshop in Oracle Application Express.
Ever needed a SQL 2008 Database replicated/mirrored/log shipped on another server but you can't take the downtime inflicted by initial snapshot or disconnect while T-logs are restored or mirror applied? You can use SQL Server Initialize from Backup…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now