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Business Contact Manager installation

Posted on 2011-02-15
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I'm trying to install Business Contact Manager 2010 on a server 2008 terminal server and I receive the following error:

cannot continue installing business contact manager for microsoft outlook 2010 because the setup program did not install the following component: Microsoft SQL Server 2008 Express

I have tried installing sql server express and then installing business contact manager and the message just changes to the same verbage, except that it is unable to upgrade the version of sql rather than install it. Any ideas would be helpful.
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Question by:Uptime Legal Systems
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Expert Comment

by:Ryan McCauley
ID: 34907479
It seems that SQL Server isn't supported on a Terminal Server, which is probably why the installation fails:

http://support.microsoft.com/kb/327270

If you haven't already, you might make sure you're switching the terminal server into "Install" mode before you attempt to install BCM. You can do this by opening a command line and typing "change user /install". This will let the Terminal Server know that you're installing software, and instead of just installing it to your profile, it will install it to the server itself.

Once you're done, make sure you switch your session back by typing "change user /iexecute", which puts it back in "Run" mode. I don't know if this will make any difference, but it's something to try.
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Uptime Legal Systems earned 0 total points
ID: 34908719
I tried installing after changing to "install" mode and received the same error. The server previously had ACT installed on it which was using sql server express 2008 R2, so I know that it can be installed. The first time I tried to install BCM, it recognized that sql was already installed, but gave me an error saying that it could not be upgraded. I uninstalled ACT and sql from add/remove programs and the error message now states that it can't install sql.
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by:Uptime Legal Systems
ID: 35372934
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