Solved

Business Contact Manager installation

Posted on 2011-02-15
3
1,463 Views
Last Modified: 2012-08-14
I'm trying to install Business Contact Manager 2010 on a server 2008 terminal server and I receive the following error:

cannot continue installing business contact manager for microsoft outlook 2010 because the setup program did not install the following component: Microsoft SQL Server 2008 Express

I have tried installing sql server express and then installing business contact manager and the message just changes to the same verbage, except that it is unable to upgrade the version of sql rather than install it. Any ideas would be helpful.
0
Comment
Question by:Uptime Legal Systems
  • 2
3 Comments
 
LVL 28

Expert Comment

by:Ryan McCauley
ID: 34907479
It seems that SQL Server isn't supported on a Terminal Server, which is probably why the installation fails:

http://support.microsoft.com/kb/327270

If you haven't already, you might make sure you're switching the terminal server into "Install" mode before you attempt to install BCM. You can do this by opening a command line and typing "change user /install". This will let the Terminal Server know that you're installing software, and instead of just installing it to your profile, it will install it to the server itself.

Once you're done, make sure you switch your session back by typing "change user /iexecute", which puts it back in "Run" mode. I don't know if this will make any difference, but it's something to try.
0
 
LVL 6

Accepted Solution

by:
Uptime Legal Systems earned 0 total points
ID: 34908719
I tried installing after changing to "install" mode and received the same error. The server previously had ACT installed on it which was using sql server express 2008 R2, so I know that it can be installed. The first time I tried to install BCM, it recognized that sql was already installed, but gave me an error saying that it could not be upgraded. I uninstalled ACT and sql from add/remove programs and the error message now states that it can't install sql.
0
 
LVL 6

Author Closing Comment

by:Uptime Legal Systems
ID: 35372934
No resolution
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
PolyServe for SQL server 13 41
A beginner asks: Which macos postgreSQL client? 5 84
Disable TLS1.0 on Win 2012 server 7 55
Applying Roles in Common Scenarios 3 13
As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question