Solved

Business Contact Manager installation

Posted on 2011-02-15
3
1,466 Views
Last Modified: 2012-08-14
I'm trying to install Business Contact Manager 2010 on a server 2008 terminal server and I receive the following error:

cannot continue installing business contact manager for microsoft outlook 2010 because the setup program did not install the following component: Microsoft SQL Server 2008 Express

I have tried installing sql server express and then installing business contact manager and the message just changes to the same verbage, except that it is unable to upgrade the version of sql rather than install it. Any ideas would be helpful.
0
Comment
Question by:Uptime Legal Systems
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 28

Expert Comment

by:Ryan McCauley
ID: 34907479
It seems that SQL Server isn't supported on a Terminal Server, which is probably why the installation fails:

http://support.microsoft.com/kb/327270

If you haven't already, you might make sure you're switching the terminal server into "Install" mode before you attempt to install BCM. You can do this by opening a command line and typing "change user /install". This will let the Terminal Server know that you're installing software, and instead of just installing it to your profile, it will install it to the server itself.

Once you're done, make sure you switch your session back by typing "change user /iexecute", which puts it back in "Run" mode. I don't know if this will make any difference, but it's something to try.
0
 
LVL 6

Accepted Solution

by:
Uptime Legal Systems earned 0 total points
ID: 34908719
I tried installing after changing to "install" mode and received the same error. The server previously had ACT installed on it which was using sql server express 2008 R2, so I know that it can be installed. The first time I tried to install BCM, it recognized that sql was already installed, but gave me an error saying that it could not be upgraded. I uninstalled ACT and sql from add/remove programs and the error message now states that it can't install sql.
0
 
LVL 6

Author Closing Comment

by:Uptime Legal Systems
ID: 35372934
No resolution
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Shadow IT is coming out of the shadows as more businesses are choosing cloud-based applications. It is now a multi-cloud world for most organizations. Simultaneously, most businesses have yet to consolidate with one cloud provider or define an offic…
Many companies are looking to get out of the datacenter business and to services like Microsoft Azure to provide Infrastructure as a Service (IaaS) solutions for legacy client server workloads, rather than continuing to make capital investments in h…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question