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Naughty Chrome - and my plan to fix it

Posted on 2011-02-15
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Last Modified: 2012-06-27
Chrome is very nice, but there is one bug which is driving me nuts.

Apparently if you tell Chrome not to remember passwords for a site, you can never get it to remember passwords for that site. I have seen several discussions about this and it seems relatively common. As in my case, it was not intentionally that this happened to me.

In any case, there are several workarounds posted as well, but they do not work for me. The passwords seem to be stored, but they are forever blank and useless for a couple of sites.

Here is my plan: I will uninstall Chrome and re-install it, and thus recover the ability to access saved passwords. I am on a Mac, so there is not an actual uninstall function. Here is what i have gleaned that I need to do:

1. Trash the Chrome application.
2. Also trash user/Library/Application Support/Google/Chrome
3. Also trash user/Libarry/Caches/Google/Chrome
4. Re-install Chrome
5. Re-install 1Password
6. Re-install Xmarks

Points for reassurance that I am going down the correct path, or improvements to the plan.
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Question by:jasimon9
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by:Michel Plungjan
ID: 34905918
So what you are saying is that the Mac version of chrome does not have this tab? Or that it does not matter you click the appropriate radio?

pasw.jpg
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Author Comment

by:jasimon9
ID: 34910453
No, not saying that at all.

Restatement: there is a feature that allows you to "not save passwords for this specific site anymore." I have clicked it unintentionally for 2 critical sites (apparently, as I don't remember clicking it, but it happens).

On other browsers, when that happens, there is a way to go back in and re-enable for those specific sites. However, Chrome does not have this feature, and once you say "no more" whether by accident or on purpose, you are done with that site.

This is a widely discussed issue. Search on "chrome bug cannot save password" or "chrome remember passwords for a webite" and you will see many posts describing this exact situation, along with some workarounds. Trouble is for me, none of the workarounds work.

In particular I have tried the workaround of (1) deleting all the passwords for the site in question via keychain; (2) import passwords from another browser.

Now in my case here is exactly what happens: when I am on a website with supposedly remembered passwords, and start typing in the username, the drop down list of remembered passwords appears. However, when any of them are selected, the "remembered" password in fact is blank. It is as though it is remembering an actual blank password.

I have not been able to get this corrected for those sites. It remembers the logins but with blank passwords.

On all other websites, Chrome functions as normal, offering a list of matching logins in the drop down as you type, and presenting the password properly.

All of the above is the detail of what it meant in the original question when I said "Apparently if you tell Chrome not to remember passwords for a site, you can never get it to remember passwords for that site."

Hope this helps.
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Expert Comment

by:Michel Plungjan
ID: 34924738
Thanks - then I do not have any suggestions
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Accepted Solution

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jasimon9 earned 0 total points
ID: 34945977
I decided to try uninstall/reinstall of Chrome to see if that would fix it. It did.

Please note: if you try this on the Mac, in addition to dragging Chrome to the Trash, you also have to trash in your user folder ../Library/Application Support/Google/Chrome and ../Caches/Google/Chrome or it won't work.

To my surprise, not only did it fix the problem, the the database of passwords was still present. I was expecting to have to save them all again.

So this fixes the problem, although I consider it a workaround to a buggy Chrome.
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by:Michel Plungjan
ID: 34946079
Great!
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Author Closing Comment

by:jasimon9
ID: 34986543
Solved my own problem.
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