?
Solved

Track a Message in Exchange 2007 (in a way thats not Exchange Message Tracker)

Posted on 2011-02-15
3
Medium Priority
?
339 Views
Last Modified: 2012-05-11
Hi All,

I have a user who insists an email was sent to them however the email is not in their mailbox or the senders.  I have looked in Exchange Message Tracker and do not see the message there.

Is there another way I can show the user this message is (or is not there)?

I have checked deleted items, etc, all that and its not there.

Thanks!
0
Comment
Question by:btny
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 1600 total points
ID: 34902686
If the message didn't arrive - there will not be any proof it arrived.

If the message did arrive, then the message tracking should show it up easily.

Also, it could be in Recover Deleted Items if not in Deleted Items.

If you can't find any trace of it anywhere - and the only way mail could arrive to their inbox is via the Exchange server, then it didn't arrive.
0
 
LVL 11

Expert Comment

by:BillBondo
ID: 34902719
So they claim they actually received this phantom email?? Ask what was the subject so you can do a search.. Create a rule that forwards such to you. I hate to blame a user but...
0
 

Author Closing Comment

by:btny
ID: 34917534
Thanks.  That was my inclination but just wanted verification
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question