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Windows 7 Documents Folder Redirection on SBS 2003 not working

Posted on 2011-02-15
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Last Modified: 2012-05-11
I'm in the process of adding some Windows 7 Machines to an existing SBS 2003 Domain.
The existing XP machines on the Domain have a GP that redirects their My Documents to a network share \\server\users\username.  This all works fine.

Before Adding the Win7 Machines I loaded the RSAT tools on one and created a WMI filtered GP just for the folder redirections. I created a test OU and added a test user to this and linked the GP.
The Policy has Basic Redirect setup to \\server\userdata\username\Documents
All options Disabled.

I created the 'userdata' share on the server and gave System & Admin Full Control, Domain Users: Traverse Folders/Execute , List / Read ,  Read Attib, Read Extended, read Permissions.

I Created a test user and set their Home Folder to H: \\server\userdata\%username% which made the users name under the userdata share.

I then logged in on the Win7 Machine.
Looking on the server I can see that the Documents folder is created under the Userdata\username.

Looking at the WIn7 Machine:
When I check the My Documents from the desktop it's still pointing to C: Drive.
When I check the Event logs I get:

Failed to apply policy and redirect folder "Documents" to "\\server\UserData\test.user\Documents".
 Redirection options=0x1000.
 The following error occurred: "Failed to update known folder's paths".
 Error details: "The system cannot find the file specified.

When I check GPsvc.log

GPSVC(3a0.ac0) 13:31:57:068 ProcessGPOList: Entering for extension Folder Redirection
GPSVC(3a0.ac0) 13:31:57:068 UserPolicyCallback: Setting status UI to Applying Folder Redirection policy...
GPSVC(3a0.ac0) 13:31:57:068 GetWbemServices: CoCreateInstance succeeded
GPSVC(3a0.ac0) 13:31:57:099 ConnectToNameSpace: ConnectServer returned 0x0
GPSVC(3a0.ac0) 13:31:57:099 LogExtSessionStatus: Successfully logged Extension Session data
GPSVC(3a0.ac0) 13:31:57:583 ProcessGPOList: Extension Folder Redirection returned 0x3eb.
GPSVC(3a0.ac0) 13:31:57:583 ProcessGPOList: Extension Folder Redirection was able to log data. RsopStatus = 0x0, dwRet = 1003, Clearing the dirty bit
GPSVC(3a0.ac0) 13:31:57:583 Releasing console lock.
GPSVC(3a0.ac0) 13:31:57:583 UnLockPolicySection called for user <S-1-5-21-2038963976-411550416-3619762623-2669>
GPSVC(3a0.ac0) 13:31:57:583 UnLocked successfully
GPSVC(3a0.ac0) 13:31:57:583 ProcessGPOs: Extension Folder Redirection ProcessGroupPolicy failed, status 0x3eb.

Any Ideas?  I have the feeling I'm missing something obvious but can't see the woods for the trees after having messed around with this for a few days.

Cheers
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Question by:axceda
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LVL 6

Expert Comment

by:CrowaX
ID: 34906749
We have a similar setup except we do not point to the "documents" subfolder, just "\\server\usershare\username". Is the actual documents folder being created in the users directory on the server? If it is not there, can you create the folder then try again and see if it maps correctly?
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Author Comment

by:axceda
ID: 34910602
The 'Documents' part is added by the Redirect Policy.
i.e. I Choose:
Basic - Redirect everyone's folder to the same location
Create a Folder for each user under the root path
\\server\userdata

The tooltip below that give the example of
\\server\userdata\username\documents.

I created the 'username' directory under the 'userdata' folder by setting the H: Home Folder in ADUC.

The Documents folder under that is created the first time I log the user in, but the Local Win7 My Docs does not point to it and I get the error messages above.
The Documents folder created seems to have the correct permissions setup: Admin, Creator Owner, the user and system have full Control.
I can browse to the documents folder from the workstation and created / delete files folders etc.
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LVL 6

Expert Comment

by:CrowaX
ID: 34916238
Ok. I see you can browse to the network share just fine. Can you try manually changing the Documents location to the network path on a computer and see if that at least takes?
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Author Comment

by:axceda
ID: 34920315
About to hit apply  After Apply Drive mapped in Explorer and file created
Just noticed that after I hit apply to Move the location of the My Documents I said yes to copy contents.
The 'New Microsoft Office Word Documents.docx' you can see in the 3rd screenshot was on the C: drive in My docs and ended up on the network drive....
The My Docs still didnt redirect though.

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LVL 6

Expert Comment

by:CrowaX
ID: 34920420
Very strange. Can you make a random shared folder on another computer you have access to and see if that can be mapped? If that doesn't work, try making a new folder on your C drive and see if you can at least map that.
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Author Comment

by:axceda
ID: 34922008
Tried Terminal Server Share - Same Error - Copied Word Document to the folder Again.
Tried XP Machine - Same Error - Copied Word Document to the folder Again.

Tried Local C:\kits Directory - Same Error - Checked Directory , had renamed 'Kits' to 'My Documents' Original My Docs folder still pointed to 'Users' etc. under Location though.

I'm missing something fundamental just cant work out what it is though.
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LVL 6

Expert Comment

by:CrowaX
ID: 34927427
I'm trying to some tests to replicate this, and trying to think of a solution, this is very odd. With windows 7, the My Pictures and Music folders are not moved with documents. Can you attempt to manually move one of them and see if you get the same error as the Documents folder?
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Author Comment

by:axceda
ID: 34939558
My Pictures and Music gave same error to local C: & Network.

It has to be something to do with our Windows 7 setup or 2003 SBS setup, though this workstation has virtually no GP's applied other than the Folder redirection one.
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Accepted Solution

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CrowaX earned 500 total points
ID: 34952023
It really sounds like a problem with the computer, but you did mention at the start about "Windows 7 machines". Are there more than one with this problem?
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Author Comment

by:axceda
ID: 34975986
Think I've narrowed this down to the way we create a default user profile on our Windows 7 Machines.

I grabbed a new HP machine and turned it on and got to the basic desktop, took it down to the site joined to the domain and everything worked.

I'm now looking at what we do on Our Windows 7 Builds to see how this breaks folder re-direction.

Thanks for your help, going over the various steps helped me to turn the problem back to the machine.
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Author Closing Comment

by:axceda
ID: 34975991
Still not sure exactly what the problem is but now know that its something we do with the Win7 build and not a group policy/server issue.
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