?
Solved

iDRAC6 Communication Failure

Posted on 2011-02-15
6
Medium Priority
?
14,808 Views
Last Modified: 2012-05-11
Hi,

I am trying to setup a Dell PowerEdge R710 server right out of the box.  As soon as I boot up, the fan is very loud and I am getting a iDRAC communications failure.  I can continue by pressing F1 (continue boot) or F2 (system setup) but I would like to know if this is a hardware issue or if this is something I can fix myself.  I can't have the fans going full blast constantly and i get a warning stating that the server can shut down unexpectedly.

I've searched the web and the common response is too unplug the server for a certain period of time and then plug back in, then wait a certain period of time and power up the server.  This unfortunately did not work for me.

Any help would be appreciated.
0
Comment
Question by:qec-dpenney
  • 3
  • 3
6 Comments
 
LVL 14

Expert Comment

by:charlestasse
ID: 34907333
Update the IDrac firmware to version

iDRAC6 remote access controller firmware 1.54 A00, released 10/5/2010, recommended, *May take 8-15 minutes to complete, 51.6mb: http://ftp.us.dell.com/esm/IDRAC6_FRMW_WIN_R279926.EXE
0
 
LVL 14

Expert Comment

by:charlestasse
ID: 34907354
You want to unplug all network cables, including the Drac when doing this,

The DRAC needs to be on its own network for proper opperations
0
 

Author Comment

by:qec-dpenney
ID: 34908457
Thanks for your help, just one extra question, how do i upgrade the firmware with no operating system?  I was trying to install VMWare ESXi 4.1, but the install would always lock up.  So I am working without an OS.
0
Upgrade your Question Security!

Add Premium security features to your question to ensure its privacy or anonymity. Learn more about your ability to control Question Security today.

 
LVL 14

Accepted Solution

by:
charlestasse earned 2000 total points
ID: 34920492
you can upgrade the Drac firmware by downloading the hard drive version
http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R279926&SystemID=PWE_R710&servicetag=&os=WNET&osl=en&deviceid=20137&devlib=0&typecnt=0&vercnt=8&catid=-1&impid=-1&formatcnt=0&libid=29&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=413508

Extract the files and you will see a file firming.d6

log into your drac, select the remote access section and then choose update from the top menu

This will let you upload the file and flash the drac firmware
0
 

Author Comment

by:qec-dpenney
ID: 34951601
Thanks, I will give that a try.
0
 

Author Comment

by:qec-dpenney
ID: 35083798
That worked.  Thanks for your help.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question