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iDRAC6 Communication Failure

Posted on 2011-02-15
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Last Modified: 2012-05-11
Hi,

I am trying to setup a Dell PowerEdge R710 server right out of the box.  As soon as I boot up, the fan is very loud and I am getting a iDRAC communications failure.  I can continue by pressing F1 (continue boot) or F2 (system setup) but I would like to know if this is a hardware issue or if this is something I can fix myself.  I can't have the fans going full blast constantly and i get a warning stating that the server can shut down unexpectedly.

I've searched the web and the common response is too unplug the server for a certain period of time and then plug back in, then wait a certain period of time and power up the server.  This unfortunately did not work for me.

Any help would be appreciated.
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Question by:qec-dpenney
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6 Comments
 
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Expert Comment

by:charlestasse
ID: 34907333
Update the IDrac firmware to version

iDRAC6 remote access controller firmware 1.54 A00, released 10/5/2010, recommended, *May take 8-15 minutes to complete, 51.6mb: http://ftp.us.dell.com/esm/IDRAC6_FRMW_WIN_R279926.EXE
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LVL 14

Expert Comment

by:charlestasse
ID: 34907354
You want to unplug all network cables, including the Drac when doing this,

The DRAC needs to be on its own network for proper opperations
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Author Comment

by:qec-dpenney
ID: 34908457
Thanks for your help, just one extra question, how do i upgrade the firmware with no operating system?  I was trying to install VMWare ESXi 4.1, but the install would always lock up.  So I am working without an OS.
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Accepted Solution

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charlestasse earned 2000 total points
ID: 34920492
you can upgrade the Drac firmware by downloading the hard drive version
http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R279926&SystemID=PWE_R710&servicetag=&os=WNET&osl=en&deviceid=20137&devlib=0&typecnt=0&vercnt=8&catid=-1&impid=-1&formatcnt=0&libid=29&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=413508

Extract the files and you will see a file firming.d6

log into your drac, select the remote access section and then choose update from the top menu

This will let you upload the file and flash the drac firmware
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Author Comment

by:qec-dpenney
ID: 34951601
Thanks, I will give that a try.
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Author Comment

by:qec-dpenney
ID: 35083798
That worked.  Thanks for your help.
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