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CADI and PracticeX dental software - compatible with Terminal Services

Posted on 2011-02-15
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Last Modified: 2012-05-11
Has anybody out there setup CADI and/or PracticeX in Terminal Services? I am looking for some guidances if anybody has.
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Question by:lineonecorp
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Expert Comment

by:pwindell
ID: 34920149
Not those particularly.  But I use TS a lot.

Do you run the installation executable  from within Add/Remove Programs that way you are supposed to?
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pwindell earned 300 total points
ID: 34920408
PractriceX uses MySQL as a backend Database so you want that to be on a different Server.  Remember that a Terminal Server is really just a "workstation".  You want the User GUI part of the Application on the Terminal Server but install the MySQL Backend on another server that will act as the central Database Server.

The User GUI should give you the option during the install to point it at an existing database.  Just remember that on a TS machine you don't just "run" the installation.  You have to go through Add/Remove Programs,...tell it you want to Add a Program,..follow the prompts and one prompt will let you browser to the Installation file.  Be sure the read the dialog boxes,...there is one that you must leave open until after the entire installation complete.

I'm not sure what to expect with CADI.  I think it connects to the X-Ray equipment with USB if so,...and if there is more than one Device,...meaning it expects more than one PC (1 PC per each 1 X-Ray device) then a Terminal Server may not be suitable.  Remember that many if not most Dentist Offices run their machine as a Workgroup and don't even have an Active Directory Domain,...let alone a Terminal Server too,...so these Industry specialized product developers design their equipment and software products for a Workgroup style environment.
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Assisted Solution

by:pwindell
pwindell earned 300 total points
ID: 34920452
PracticeX is from Exan Mercedes (http://www.exanmercedes.com/PxUpgradeQuestions.php).  Their number is 1-888-808-6223
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Author Comment

by:lineonecorp
ID: 34920845
Thanks for the info. We also have done a lot of TS work.  I know how PracticeX works and CADI but I was looking for somebody who had had experience installing them in a TS environment as they work together. There are two components - one that requires physical connectivity of equipment and another reporting type function that doesn't. I was hoping somebody would have tried this and could give me some real world tips as opposed to leaving me to trial-and-error.  I find that vendors often just blanket say that TS is not supported when in fact we've been able to make just about everything work with TS. But again if somebody has been there before I would prefer learning the 'easy' way.
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Author Comment

by:lineonecorp
ID: 34994920
Any more input?
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Assisted Solution

by:pwindell
pwindell earned 300 total points
ID: 35014724
The vendor might make a blanket statement,...and they might not.  They might also have very good reason for saying it won't work on TS (like maybe it actually won't).  So the best thing to do for the moment is ask them.  If they say it won't and give a reason,...then maybe at that point something may be able to over come it after we have something very specific to work against.
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Author Closing Comment

by:lineonecorp
ID: 35031279
Some general advice but not specific enough to be practical
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Expert Comment

by:pwindell
ID: 35033384
It is very practical,...I told you to go to the vendor of the software in question and get the information from them that is required to solve the problem.  That is the only sensible thing to do.  If the vendor says it cannot be done or that they do not support it then ask them to explain why,...it is THAT information that is absolutley required to solve the problem, and the vendor of those products is the only true source where that information can come from.  There is no one anywhere else that is going to have that information because it is an industry specific and an application specific product,...it is not a general purpose product like MS Office.
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