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In "Deleting Browser History" in IE8 everything is greyed out

Posted on 2011-02-16
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Last Modified: 2012-05-11
Hi there

We have a Windows Server 2008 Domain Controller and I want to make sure, that a group of users is able to delete their browsing history themselves. Either all in once or just parts of it i.e. temporary internet files. They should also be able to keep the cookies. The clients run on WinXP SP3.

But somehow I cannot manage it to work. My settings are like this:

 our gp settings in "delete browsing history"
but still everything is greyed out?!

delete browsing history_greyed out?!
What am I doing wrong?

Thanks for your help.
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Question by:marcus_w
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18 Comments
 
LVL 4

Expert Comment

by:andreizz
ID: 34906143
What you did enabled the "Delete browsing history" window to display, now change the options with Prevent *something* also to disable, that might work.
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LVL 41

Expert Comment

by:Amit
ID: 34906175
Is this a User or Computer configuration.

Move user or computer object the OU where you have applied it.
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Accepted Solution

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Amit earned 125 total points
ID: 34906179
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Author Comment

by:marcus_w
ID: 34906224
It is a user configuration and the object is applied to the appropriate ou. As a test I tried out another internet explorer gp setting: I disabled "disable autocomplete for forms" and this worked immediately.

Thanks for the link. I will read that one now.

@andreizz: I already tried that without success.

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LVL 4

Expert Comment

by:andreizz
ID: 34906237
Make sure that you open gpmc.msc and not gpedit.msc (which is local).
Right click and edit, and then:
+User configuration
+Policies
+Administrative Templates
+Windows Component
+Internet Explorer
+Delete private browsing
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Author Comment

by:marcus_w
ID: 34906251
I always open the Group Policy Management Editor on the Domain Controller to change Group Policies.
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LVL 41

Expert Comment

by:Amit
ID: 34906286
Marcus. Thanks for the update that you were able to make it work. Please let me know, if you need further
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Expert Comment

by:Amit
ID: 34906290
help
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Author Comment

by:marcus_w
ID: 34906302
Hhm... I could not make it work so far. Did I say so?
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LVL 41

Expert Comment

by:Amit
ID: 34906334
NP....you can test it
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Author Comment

by:marcus_w
ID: 34906447
I really tested quite a lot of settings before asking here.

Now I read the text in the link. It is about Windows Server 2003 but I have Windows Server 2008 so it's a bit different on my server. Nevertheless, I did what the link proposed still with no success. That's what I tested now.

1. I disabled "Display Changing Temporary Internet Files and Settings within Group Policy" so that user should be able to modify these values.
2. I disabled "Turn Off Delete Browsing History Functionality" so that users should be able to delete their browsing history
3. I disabled "Disable Configuring History" so that users should be able to change these settings.

Still everything is greyed out!?
 
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Expert Comment

by:Amit
ID: 34906528
Now got to user machine and run below command from cmd prompt

gpresult

Now verify, whether the policy you have created is applying at user end or not.

Secondly, check from gpmc console, whether this policy is showing as winning or not.
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LVL 41

Expert Comment

by:Amit
ID: 34906559
Secondly, logoff/login back at user end.
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Author Comment

by:marcus_w
ID: 34906612
I checked again if the policy is applying - it is. As I wrote before, I tested this other internet explorer setting for the forms with success. only the delete browsing story won't work for me...

And of course I do a log off / log on at the user end after changing the gp settings.

What do you mean with "showing as winning"?

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Expert Comment

by:Amit
ID: 34906735
Can you give a same try with Computer Configuration.
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Author Comment

by:marcus_w
ID: 34906861
Well, now it get's really strange. When I took my laptop out of the docking station and put it on another one it suddenly worked. Nothing was greyed out anymore. I logged off again and put it back on the original docking station and still it worked.

Now just as an additional test I logged in on my Windows 7 Test-Client with the same account and there all the options in Deleting Browsing history are still greyed out....??

I am really confused.

Now it seems that the problem is solved on the XP's but not on the windows 7. What should I do regarding the accepted solution?
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LVL 41

Expert Comment

by:Amit
ID: 34907004
Its on you to decide, if Expert Exchange is able to help you. From starting we are concentrating on GPO part. Which now you said is fine. Now it comes down to Win 7.

I am guessing, it could be due to OS version issue. I assume you have 64bit.
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Author Comment

by:marcus_w
ID: 34907042
No. It's 32-bit version. Hhm... strange but ok. I will check that later. I'm glad it's working on our XP clients.

Thank you all for your help!
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