Solved

LUCOMS~1.exe Using High CPU Usage

Posted on 2011-02-16
7
1,455 Views
Last Modified: 2013-12-09
I have a customer running SBS2003 and Symantec Endpoint Protection.  Recently they are experiencing high CPU usage.  After checking the task manager,  LUCOMS~1.exe is the culprit.  After ending the process, the server goes back to normal but after a few minutes, LUCOMS~1.exe starts up and slows down the computer.
0
Comment
Question by:ptsolutionsinc
7 Comments
 
LVL 3

Expert Comment

by:zipp83
Comment Utility
chack  the antivirus exclutions on the exchange  Database
0
 

Author Comment

by:ptsolutionsinc
Comment Utility
where would i go to check that?
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
Comment Utility
The microsoft best practices suggestion is not to scan the exchange database.  Here is an article about configuring exchange with antivirus. (I am not personally familiar with the process)

http://www.msexchange.org/articles/Properly-Configure-file-system-antivirus-Exchange.html
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 

Author Comment

by:ptsolutionsinc
Comment Utility
I'm going to open a case with Symantec to see if they are aware of a fix for this issue.  I will post back our findings.
0
 
LVL 12

Expert Comment

by:jmlamb
Comment Utility
LuComServer.EXE has nothing to do with scanning and exceptions. That process is started when LiveUpdate runs to download content. If it is constantly running it is due to your LiveUpdate schedule being set to Constantly. Change the schedule to every hour (or 4, the default) and that should quiet things down for you.
0
 

Author Comment

by:ptsolutionsinc
Comment Utility
I checked the live update setting and it was set to daily.  I'm downloading the latest version of Endpoint Protection Manager.  Lets see if that resolves the issue.
0
 
LVL 12

Accepted Solution

by:
jmlamb earned 250 total points
Comment Utility
You could try uninstalling and reinstalling LiveUpdate first. It won't be as involved as upgrading the SEPM software. LuSetup.exe is in the SEPM folder on the media used.

1. Uninstall LiveUpdate. Click Yes to the prompt about products still being installed that use LU.
2. Reboot.
3. Reinstall LiveUpdate.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Suggested Solutions

Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
This video discusses moving either the default database or any database to a new volume.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now