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outlook 2002 password not saved

Posted on 2011-02-16
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Last Modified: 2012-05-11
After did the account setting in outlook 2002, try to send/receive, all seems ok. So I closed outlook. Open Outlook again, it will pop out asking for password which was previuosly keyed in.
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Question by:swpui
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7 Comments
 
LVL 3

Expert Comment

by:zipp83
ID: 34906895
try to upen new profile with same account
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Author Comment

by:swpui
ID: 34907008
new profile of XP/Win 7?
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LVL 45

Expert Comment

by:Jackie Man
ID: 34907102
Have you patched your office XP with SP3?

If not, download and install SP3 from the link below.

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=85af7bfd-6f69-4289-8bd1-eb966bcdfb5e
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LVL 3

Expert Comment

by:zipp83
ID: 34907117
outlook profile
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Author Comment

by:swpui
ID: 34907419
mine is win7
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LVL 45

Accepted Solution

by:
Jackie Man earned 250 total points
ID: 34908213
Actually, there is a compatibility issue with Outlook 2002 (which is included in Office XP) not saving passwords on Vista or Windows 7, here is a link to a fix:
http://outlook-tips.net/howto/vista.htm

Source: http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/abbe2f98-569e-4123-b0c7-2eb785f13315

You need at least outlook 2003 if your OS is win 7.
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Author Closing Comment

by:swpui
ID: 35025466
yes it's compatibility issue but it does happened in XP too
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