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User not getting Global Address List or Contacts

Posted on 2011-02-16
Medium Priority
Last Modified: 2012-05-11
Have a user who has Office 2007 installed.  When they start up a new email and click on the To, CC, or BCC buttons, the Global Addresses and his Contact Lists are blank.  If I do a search of the name in the search field, it will come up.  I have tried downloading the GAB manually but that hasn't worked.  Right now, I have them using Safe mode and it's bringing up all the lists.  I have done research on this, but none of the solutions have seemed to help.  Have also tried disabling all the add-ons.  He is the only user experiencing this problem.
Any more ideas?
Question by:IDCSSupport
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LVL 18

Expert Comment

ID: 34908468
Have you tried re-build his outlook profile?

Author Comment

ID: 34908479
Yes, have tried that as well.

Expert Comment

ID: 34908606
First check if the sys att service on the exchange server is started. Second you can check if you can download the global adres list. Go to send receive and choose download adres list. If an error accured, it can be an iis problem.

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Author Comment

ID: 34908797
Have tried downloading and nothing showed up.  This is the only user experiencing this problem so I don't think it would be an exchange problem.
LVL 44

Expert Comment

ID: 34908838
Reinstall outlook. seems to corrupt issue in dll files

Author Comment

ID: 34960823
uninstalled/reinstalled outlook and still having problem.
LVL 44

Expert Comment

ID: 34960843
Change the machine and see if user getting same results. If not, format this machine.

Accepted Solution

IDCSSupport earned 0 total points
ID: 35129995
Contacted Microsoft.  User's profile was corrupted.

Author Closing Comment

ID: 35170913
Had to contact Microsoft for answer.

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