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Cannot install printer. printer processor does not exist

A user has reported a problem where he could not print, windows picked it up as the printer spooler service not running. Started the printer spooler service and tried printing, printing only ever occured once and then the print spooler would stop and need manual restarting.  The printer in question has been removed and whenever trying to install the printer i get the following message.

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The machine is running windows 7x64 bit and the printer is on the network.  Any help would be greatly appreciated

Thanks
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sharkbot221984
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*it will not give you the option of adding the 64 bit driver as it won't find 64bit architecture.
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Imal Upalakshitha
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