Solved

Windows explorer loop

Posted on 2011-02-16
24
495 Views
Last Modified: 2012-05-11
Hello,
Searched all the posts but no luck in a solution.  I have a Latitude D830 running vista ultimate 32bit.  The machine is stuck in an infinite loop "windows explorer has stopped working".  Last thing that was done before this started was watching a video on Fox8 news site which is a pretty credible site.. so I thought!
List of things I tried so far
1. Turned off UAC- no luck
2. Started in safe mode- Still restarts but not quite as frequent
3. ran Malewarebytes-  no threats found
4. ran Norton 360 scan- no threats found
5. Disabled automatic restart on system failure-  no luck

I'm kind of afraid of doing a restore and having the system crash during the process.. could be bad!

All apps seem to run ok once I get them open but its a real pain.
Any Ideas??
Thanks Guys..
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Question by:vin7102
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24 Comments
 
LVL 5

Expert Comment

by:skrga
ID: 34908687
What happens if you right-click on some document (does it hang then)?
0
 

Author Comment

by:vin7102
ID: 34908742
I"ll try it in a minute,  I just restarted in safe mode and its loading files but it seems to be stuck on windows\system32\drivers\crcdisk.sys
0
 

Author Comment

by:vin7102
ID: 34908849
Well, I dont really have enough time.. the explorer is restarting every 5 seconds.  Although outlook (which opens automatically at startup) is working fine and stays focused on the desktop even when the explorer stops and restarts.  It appears that if I get a right click in between restarts, the menu appears fine
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LVL 5

Expert Comment

by:skrga
ID: 34908949
I asked you that because i had same problem, but it happened only when i right-clicked on some document... You obviously have different problem.

Is there some error in Event viewer related to that, if it is could you post it here.
0
 
LVL 5

Expert Comment

by:skrga
ID: 34908972
You possibly have some virus or spyware, did you try to scan pc for such ?
0
 

Author Comment

by:vin7102
ID: 34908978
I dont have enough time to get to event viewer
0
 

Author Comment

by:vin7102
ID: 34908989
yes I did malware and norton 360 full scan
0
 
LVL 5

Expert Comment

by:skrga
ID: 34909052
Safe mode ?
0
 

Author Comment

by:vin7102
ID: 34909075
Still looping, with and without networking.  Ive got just enough time to get to the command prompt
0
 

Author Comment

by:vin7102
ID: 34909096
safe mode reboots are about 10 seconds apart.. Non safe mode is about 4 seconds apart?? Rediculous
0
 

Author Comment

by:vin7102
ID: 34909105
Any command prompt suggestions?
0
 

Author Comment

by:vin7102
ID: 34909113
aside from chkdsk... which turned out fine
0
 
LVL 5

Expert Comment

by:skrga
ID: 34909141
Try this:

when you get to cmd

type eventvwr.msc, if it opens (event viewer) that look for errors..

if it don't open than try to kill explorer first

type in cmd  taskkill /f /im explorer.exe or taskmgr (and kill it from there)
then eventvwr.msc
0
 
LVL 5

Expert Comment

by:skrga
ID: 34909226
You could also try to search for "suspicious" running  processes..

in cmd type: tasklist (it is like taskmanager but in text)
the look for PID (first colon) of proccess that you would like to terminate
and then: takkill /f /pid PID_FROM_TASKLIST
0
 

Author Comment

by:vin7102
ID: 34909237
Ok got it,

In the last hour

Errors   163
warnings    6
information     173
audit success      133
audit failure     4
0
 
LVL 5

Expert Comment

by:skrga
ID: 34909239
maybe to try sfc /scannow
0
 

Author Comment

by:vin7102
ID: 34909266
Ok, its scanning
0
 
LVL 5

Expert Comment

by:skrga
ID: 34909400
Where ever i look on  internet for "Explorer.exe crashing every few seconds" in 99% is some type of malware....

You can also try this to disable all services from startup (except Microsoft's)

in cmd type msconfig , go to the startup tab and click disable all. Go to the services tab and check the "hide all microsoft services" box. If you see any services listed which look a bit suspect, disable them and restart. This won't have a lasting effect on the system and can be re-enabled at any time.
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LVL 43

Expert Comment

by:Amit
ID: 34909424
0
 

Author Comment

by:vin7102
ID: 34910535
Selective startup not working.  I have disabled everything.  Now trying simplysup from amitkulshretha
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Accepted Solution

by:
vin7102 earned 0 total points
ID: 34911199
Ok,
 I'm not sure where to put the solution but I was able to fix this by booting from the vista disk to get to a stable windows restore page.  Without the system rebooting every 5 seconds I was able to restore to a couple days ago- when I did a windows update.  It booted up fine and all seems to be working ok again.  I will give an update if anything changes.  Thanks for all the efforts!

BTW, Both trojan tools came up with nothing to fix the system.
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Author Comment

by:vin7102
ID: 34911226
Thanks for the help
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LVL 5

Expert Comment

by:skrga
ID: 34911547
No problem. Glad you manged to solve it..
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Author Closing Comment

by:vin7102
ID: 34941387
Fixed Myself
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