Solved

HP Scanjet N9120 profiles disabled

Posted on 2011-02-16
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Last Modified: 2012-05-11
Hello,

I have an HP Scanjet 9120 (out of warranty), that used to work with my computer.
MacBook w/ Windows 7.

But now, when I try to open the HP Document Scan software, I get " The HP Scan Document software could not find your scanner.  Please make sure your USB is securely...etc"

I don't have connectivity issues (checked the cable).
The Attention LED "!" keeps blinking when it's on.

When I click OK, I'm brought to the screen where you can decide which profile you want to use.  They are all disabled with no option of enabling them.
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Question by:--TripWire--
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4 Comments
 
LVL 45

Expert Comment

by:Jackie Man
ID: 34916379
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Author Comment

by:--TripWire--
ID: 34920111
It's an amber blinking light and a solid green light.  So, I'm guessing that means to be taken into a repair shop or HP dealer?
This scanner's only been used once.
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LVL 45

Accepted Solution

by:
Jackie Man earned 250 total points
ID: 34922561
Sorry. yes, your scanner needs to be serviced.
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LVL 45

Expert Comment

by:Jackie Man
ID: 34922578
Or, in device manager, check whether the sanner is still listed under imaging devices.
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