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--TripWire--

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HP Scanjet N9120 profiles disabled

Hello,

I have an HP Scanjet 9120 (out of warranty), that used to work with my computer.
MacBook w/ Windows 7.

But now, when I try to open the HP Document Scan software, I get " The HP Scan Document software could not find your scanner.  Please make sure your USB is securely...etc"

I don't have connectivity issues (checked the cable).
The Attention LED "!" keeps blinking when it's on.

When I click OK, I'm brought to the screen where you can decide which profile you want to use.  They are all disabled with no option of enabling them.
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Jackie Man
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--TripWire--

ASKER

It's an amber blinking light and a solid green light.  So, I'm guessing that means to be taken into a repair shop or HP dealer?
This scanner's only been used once.
ASKER CERTIFIED SOLUTION
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Or, in device manager, check whether the sanner is still listed under imaging devices.