Solved

HP Scanjet N9120 profiles disabled

Posted on 2011-02-16
4
1,162 Views
Last Modified: 2012-05-11
Hello,

I have an HP Scanjet 9120 (out of warranty), that used to work with my computer.
MacBook w/ Windows 7.

But now, when I try to open the HP Document Scan software, I get " The HP Scan Document software could not find your scanner.  Please make sure your USB is securely...etc"

I don't have connectivity issues (checked the cable).
The Attention LED "!" keeps blinking when it's on.

When I click OK, I'm brought to the screen where you can decide which profile you want to use.  They are all disabled with no option of enabling them.
0
Comment
Question by:--TripWire--
  • 3
4 Comments
 
LVL 44

Expert Comment

by:Jackie Man
ID: 34916379
0
 

Author Comment

by:--TripWire--
ID: 34920111
It's an amber blinking light and a solid green light.  So, I'm guessing that means to be taken into a repair shop or HP dealer?
This scanner's only been used once.
0
 
LVL 44

Accepted Solution

by:
Jackie Man earned 250 total points
ID: 34922561
Sorry. yes, your scanner needs to be serviced.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 34922578
Or, in device manager, check whether the sanner is still listed under imaging devices.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question