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Thanks, I needed to resynch Unity.
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I am not sure if it is related but we recently separated our Exchange store into four smaller stores in Exchange Enterprise. &nbsp;I am now having an issue with the voicemail indicator lights not working specifically for the users whose mailboxes were migrated between stores. &nbsp;When a voicemail is left for one of the affected users they get the email notification from Unity as well as the prompt on the phone itself except for the indicator light. &nbsp;They are able to retrieve their messages normally without any problems.<br />
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I have looked in CCM (Cisco Unified CM Administration) and have verified that the user’s, “Visual Message Waiting Indicator Policy” is set to use the system default, as are all my users. &nbsp;I have also manually changed it to, &quot;light and prompt&quot; but that doesn't have any affect.<br />
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Any ideas what would be causing just the indicator lights not to be working and/or how I can view the system policy to verify it?<br />
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Exchange and Unity are both running on Server 2003 Standard SP2 boxes.<br />
Exchange Enterprise V6.5.7638<br />
CCM V7.1.5.1000<br />
Most of the phones are 7940s with a few 7941s and 7960s thrown in.<br />

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I am not sure if it is related but we recently separated our Exchange store into four smaller stores in Exchange Enterprise.  I am now having an issue with the voicemail indicator lights not working specifically for the users whose mailboxes were migrated between stores.  When a voicemail is left for one of the affected users they get the email notification from Unity as well as the prompt on the phone itself except for the indicator light.  They are able to retrieve their messages normally without any problems.

I have looked in CCM (Cisco Unified CM Administration) and have verified that the user’s, “Visual Message Waiting Indicator Policy” is set to use the system default, as are all my users.  I have also manually changed it to, "light and prompt" but that doesn't have any affect.

Any ideas what would be causing just the indicator lights not to be working and/or how I can view the system policy to verify it?

Exchange and Unity are both running on Server 2003 Standard SP2 boxes.
Exchange Enterprise V6.5.7638
CCM V7.1.5.1000
Most of the phones are 7940s with a few 7941s and 7960s thrown in.


Why isn't the Voicemail indicator light working on my user's VoIP phones?

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).