Solved

Why isn't the Voicemail indicator light working on my user's VoIP phones?

Posted on 2011-02-16
2
1,382 Views
Last Modified: 2012-06-21
I am not sure if it is related but we recently separated our Exchange store into four smaller stores in Exchange Enterprise.  I am now having an issue with the voicemail indicator lights not working specifically for the users whose mailboxes were migrated between stores.  When a voicemail is left for one of the affected users they get the email notification from Unity as well as the prompt on the phone itself except for the indicator light.  They are able to retrieve their messages normally without any problems.

I have looked in CCM (Cisco Unified CM Administration) and have verified that the user’s, “Visual Message Waiting Indicator Policy” is set to use the system default, as are all my users.  I have also manually changed it to, "light and prompt" but that doesn't have any affect.

Any ideas what would be causing just the indicator lights not to be working and/or how I can view the system policy to verify it?

Exchange and Unity are both running on Server 2003 Standard SP2 boxes.
Exchange Enterprise V6.5.7638
CCM V7.1.5.1000
Most of the phones are 7940s with a few 7941s and 7960s thrown in.
0
Comment
Question by:nhawkinsVA
2 Comments
 
LVL 18

Accepted Solution

by:
decoleur earned 500 total points
ID: 34948226
0
 

Author Closing Comment

by:nhawkinsVA
ID: 34971407
Thanks, I needed to resynch Unity.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…
Both in life and business – not all partnerships are created equal. Spend 30 short minutes with us to learn:   • Key questions to ask when considering a partnership to accelerate your business into the cloud • Pitfalls and mistakes other partners…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question