Solved

Why isn't the Voicemail indicator light working on my user's VoIP phones?

Posted on 2011-02-16
2
1,350 Views
Last Modified: 2012-06-21
I am not sure if it is related but we recently separated our Exchange store into four smaller stores in Exchange Enterprise.  I am now having an issue with the voicemail indicator lights not working specifically for the users whose mailboxes were migrated between stores.  When a voicemail is left for one of the affected users they get the email notification from Unity as well as the prompt on the phone itself except for the indicator light.  They are able to retrieve their messages normally without any problems.

I have looked in CCM (Cisco Unified CM Administration) and have verified that the user’s, “Visual Message Waiting Indicator Policy” is set to use the system default, as are all my users.  I have also manually changed it to, "light and prompt" but that doesn't have any affect.

Any ideas what would be causing just the indicator lights not to be working and/or how I can view the system policy to verify it?

Exchange and Unity are both running on Server 2003 Standard SP2 boxes.
Exchange Enterprise V6.5.7638
CCM V7.1.5.1000
Most of the phones are 7940s with a few 7941s and 7960s thrown in.
0
Comment
Question by:nhawkinsVA
2 Comments
 
LVL 18

Accepted Solution

by:
decoleur earned 500 total points
ID: 34948226
0
 

Author Closing Comment

by:nhawkinsVA
ID: 34971407
Thanks, I needed to resynch Unity.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

If you have an ASA5510 then this sort of thing would be better handled with a CSC Module, however on an ASA5505 thats not an option, and if you want to throw in a quick solution to stop your staff going to facebook during work time, then this is the…
Overview The Cisco PIX 501, PIX 506e, ASA 5505 and ASA 5510 (most if not all of this information will be relevant to the PIX 515e but I do not have a working configuration handy to verify the validity) are primarily used within small to medium busi…
This video discusses moving either the default database or any database to a new volume.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now