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User Can't Receive Mail

Posted on 2011-02-16
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Last Modified: 2012-05-11
Company recently migrated to an SBS server with Exchange. Original pop account was the user's first name @ the domain. Once they integrated exchange, they added his first initial and lastname @ the domain and that as the primary e-mail account. Since that was done, he's not receiving any e-mail to the original address. Checked his exchange account and ensured that both e-mail addresses exist under his account. Attached is a screen shot.

Please note that I've blurred our the domain name for privacy to the company.
  Exchange Config
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Comment
Question by:ableinc
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5 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34909532
Are you receiving any mail, or just not to the old addresses?
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LVL 14

Expert Comment

by:JAN PAKULA
ID: 34909555
Have you try removing user - (backup old data) and creating from new - applying all necessary security group  memberships?

Jan ICT TECH MA CCNA
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Accepted Solution

by:
ableinc earned 0 total points
ID: 34909802
We found that it was actually related to Postini. We didn't have an alias for the old address. Thanks for the help.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34909812
Ah - you hadn't mentioned Postini before, so that would have been a helpful clue.
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LVL 14

Expert Comment

by:JAN PAKULA
ID: 34910035
yep
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