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ACT 2008 stopped recording email communications

ACT 2008 stopped recording email communications in history for 90% of our users. We do have 2 user that are ok. Everyone uses Outlook 2007.
Problem seemed to start 1 month ago.. Right about the time we had a consultant helping us with a synching issue. The consultant insists they did nothing to cause the problem but will look at the issue for another $150 /hr.
Can someone help ??
Thanks in advance for any tips !
cj

ASKER CERTIFIED SOLUTION

Mike Lazarus

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cara

ASKER

Thanks I did see this Kbase and on one of my computers the ACT.Outlook.Service was even listed as a startup. I was able to double click and get it started but how do I get it so it appears in the startup?

Thanks again for your help !
cj

Mike Lazarus

Start | Run
Services.msc
right click on the service
Properties
Startup type should be: Automatic

cara

ASKER

Yes I did that and it wasn't listed. The only reason it is running now is because I double-clicked it..Not sure how to add it as a service...

Thanks again for your reply
cj

Mike Lazarus

Is it not listed in MSCONFIG Startup tab?

cara

ASKER

Nope.

Mike Lazarus

Then you're missing a reg key.... are you running via Citrix or Terminal services?

cara

ASKER

This is actually running on the local laptop.

cara

ASKER

This article did assist in resolving the issue. Now I am working on the issue with it's not starting up automatically.
Thanks for your help!
cj