Solved

ACT 2008 stopped recording email communications

Posted on 2011-02-16
9
663 Views
Last Modified: 2012-06-27
ACT 2008 stopped recording email communications in history for 90% of our users. We do have 2 user that are ok. Everyone uses Outlook 2007.
Problem seemed to start 1 month ago.. Right about the time we had a consultant helping us with a synching issue. The consultant insists they did nothing to cause the problem but will look at the issue for another $150 /hr.
Can someone help ??
Thanks in advance for any tips !
cj
0
Comment
Question by:cslinger
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 500 total points
ID: 34925350
How technical are you?

This article lists the common issues:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=19948

Let me know if you can't follow it.

Also, if you're not running version 10.0.3 + Hotfix 3, you might consider it as there are some Outlook fixes and Sync fixes
Note if you have an earlier build and apply this update, it needs to be applied on all systems.
0
 

Author Comment

by:cslinger
ID: 34925382
Thanks I did see this Kbase and on one of my computers the ACT.Outlook.Service was even listed as a startup. I was able to double click and get it started but how do I get it so it appears in the startup?

Thanks again for your help !
cj
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 34925406
Start | Run
Services.msc
right click on the service
Properties
Startup type should be: Automatic
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:cslinger
ID: 34925690
Yes I did that and it wasn't listed. The only reason it is running now is because I double-clicked it..Not sure how to add it as a service...

Thanks again for your reply
cj
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 34925753
Is it not listed in MSCONFIG Startup tab?
0
 

Author Comment

by:cslinger
ID: 34926042
Nope.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 34926389
Then you're missing a reg key.... are you running via Citrix or Terminal services?
0
 

Author Comment

by:cslinger
ID: 34979938
This is actually running on the local laptop.
0
 

Author Closing Comment

by:cslinger
ID: 34979944
This article did assist in resolving the issue. Now I am working on the issue with it's not starting up automatically.
Thanks for your help!
cj
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes some very basic things about SQL Server filegroups.
Entity Framework is a powerful tool to help you interact with the DataBase but still doesn't help much when we have a Stored Procedure that returns more than one resultset. The solution takes some of out-of-the-box thinking; read on!
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question