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  • Status: Solved
  • Priority: Medium
  • Security: Public
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ACT 2008 stopped recording email communications

ACT 2008 stopped recording email communications in history for 90% of our users. We do have 2 user that are ok. Everyone uses Outlook 2007.
Problem seemed to start 1 month ago.. Right about the time we had a consultant helping us with a synching issue. The consultant insists they did nothing to cause the problem but will look at the issue for another $150 /hr.
Can someone help ??
Thanks in advance for any tips !
cj
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cslinger
Asked:
cslinger
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1 Solution
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
How technical are you?

This article lists the common issues:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=19948

Let me know if you can't follow it.

Also, if you're not running version 10.0.3 + Hotfix 3, you might consider it as there are some Outlook fixes and Sync fixes
Note if you have an earlier build and apply this update, it needs to be applied on all systems.
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cslingerAuthor Commented:
Thanks I did see this Kbase and on one of my computers the ACT.Outlook.Service was even listed as a startup. I was able to double click and get it started but how do I get it so it appears in the startup?

Thanks again for your help !
cj
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Start | Run
Services.msc
right click on the service
Properties
Startup type should be: Automatic
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cslingerAuthor Commented:
Yes I did that and it wasn't listed. The only reason it is running now is because I double-clicked it..Not sure how to add it as a service...

Thanks again for your reply
cj
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Is it not listed in MSCONFIG Startup tab?
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cslingerAuthor Commented:
Nope.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Then you're missing a reg key.... are you running via Citrix or Terminal services?
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cslingerAuthor Commented:
This is actually running on the local laptop.
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cslingerAuthor Commented:
This article did assist in resolving the issue. Now I am working on the issue with it's not starting up automatically.
Thanks for your help!
cj
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